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Posted by rick on 11/02/2009
We didn't even know who our waiter was, because several people randomly came over. The guy that I think was our waiter did not listen to what we wanted and got our order wrong, although we never got a chance to tell him, and generally looked pissy and like he thought he was it above it all (try again!). Just really poor service - there is really no excuse for that (I was a waiter in college and knew the basics of customer service). The food is enjoyable and the wine list extensive, but the service at this place destroys it. FAIL.
Posted by lou on 10/21/2009
You would think you are on SNL the way the staff acts like you just walked into "Jeffery's." I actually like getting pasta here because plenty of other places sell pizza and meats that are just as good, but here you can get good pasta too. The problem is most of the people working there take themselves and the place way too seriously. After all, it is a pizzeria. Festive atmosphere is a plus if they could just get some servers from a national chain that provide service with a smile.
Posted by Chrissy on 10/12/2009
We went to Otto recently and had a great experience. The service was very attentive and overall we were very pleased. The pizzas weren't anything that would blow your socks off but they were fine. The pastas, were great. I'm not much of a dessert person but we decided to try to olive oil gelato and were amazed. What a great way to end an overall tasty meal.
Posted by Late night villager on 09/29/2009
The best is when you call for a delivery after 11:30pm and the phone person tells you they only have one delivery person and he is going to 23rd st.He also says they are very busy and it will be at least 45 minutes. Why are you delivering at this time?
Posted by Another Unhappy Neighbor on 09/25/2009
What's with the phone order people? The tone of voice and attitude is worse than my kids give me. The best is when they tell you you have to order by 11 pm because you only have one delivery person. The delivery guys are great.You should put them on the phones.
Posted by Donna on 09/24/2009
Great food, poor service, but seriously, what's with the MUSIC?? Annoying, LOUD and the worst selections..Maybe it's me, but I don't think heavy metal music works with any entree..Mario, look at your crowd and re-think your music choices.
Posted by e on 09/11/2009
i agree, the food and the place itself is amazing but rude bartenders and waiters at the antipasti room