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Posted by frequent NYC diner on 04/08/2007
Overall our Sat night dinner experience was pretty good: we were seated shortly after arriving on time for our reservation, the food was quite good (especially given the reasonable pricing) and the service was ok for such a busy place. Despite the good food/service experience no one in our party of 6 will return because of the noise. Noise is an understatement for the volume level. I would put the decibel level between the Killers concert at MSG last fall and an Indy or Formula 1 car race. The restaurant would be acceptably loud on a crowded night but on top of the crowd they insist on blaring odd dinner music (Black Eyed Peas?). There are speakers everywhere & when we asked the waiter if the speaker directly over our table could be turned down he explained somewhat apologetically that "they like it loud" and nothing was done. We had a laugh with the couple at the table next to us who like us were amazed that anyone could deem the noise level acceptable. Maybe they keep things loud to discourage lingering? I see a similar Sat night review posted - maybe whoever runs the restaurant on weekends is partially deaf? If they aren't now, they will be soon!
Posted by Anonymous on 04/05/2007
The amazing gianduia hot chocolate has been deep sixed! I schlepped 15 blocks in the freezing rain to get one of the best hot choclates in the city and they don't serve it anymore. The bartender just looked at my companion and I and said "uh...I do not think we have that anymore." Since when did this happen? Oh well, it won't stop me from returning again. The food is always good and the chocolate budino I had in lue of the hot chocolate was very good.
Posted by Bob on 04/05/2007
I know Saturday nights can be difficult but from the moment our party of eight arrived, front room staff seemed uninterested in responding to any queries. When we were finally seated the music was so loud the hostess had trouble hearing my request to possibly turning the music down a few decibles. After drinks were ordered 4 slices of great bread (Sullivan St. Bakery?) arrived for 8 people. Music continued to blast so I went to the front to speak to a manager. When he arrived & I stated that conversation was difficult with music so loud. His response was, "it gives the place its energy." I simply turned and went back to my table. Although I love the food & the concept ( small plates to try different choices) I will not go back. Totally rude.
Posted by Betty on 03/30/2007
Went with a group of 4 early on a Saturday evening in March and got the last seats at the bar. We decided to eat there which was great b/c the bartender was very knowledgeable about wine and cheese and was very helpful. The only bad part was the patrons who were like vultures trying to get our seats. If one of us got up to go to the bathroom you would get several "are you leavings" and someone would plop down or hang their coat on the chair as if 'marking their territory.' The bartenders would tell people they were next for bar seats which gave us the feeling they wanted us to leave. I understand turnover brings in more $$$ but we dropped $400 w/out tip. The best part of the meal was the meat and cheese plates and the wine list is incredible. Not a bad experience, just a bit stressful.
Posted by Anonymous on 03/27/2007
Contrary to many other opinions, i LOVE otto! I will admit that the appetizers and dessert are probably the best part, but i've never had a bad meal there! The quattro stagioni pizza is my favorite as well as the spaghetti with pine nuts and broccoli rabe. The service is definitely very disorganized and inconsistent, but it just adds to the ambiance! Oh, and the olive oil gelato...its to die for!
Posted by Anonymous on 03/24/2007
From the Hostess to the bus staff, we were treated poorly. When we finally got our table, the hostess threw the the menus on the table in a pile and walked away. We never saw our waiter, nobody came to see how the meal was. They were quick however to clear our plates before we were finished. I expected much more considering it is part of the famous restaurant group.
Posted by Gastronomical Liz on 03/14/2007
I had a nice pleasant lunch with my father here today, and everything went extraordinarily well. My father had a classic margherita pizza which was light and flavorful, while i opted for the creamy ricotta, potato, and salty anchovy pizza (a winner!). I love thin, crisp pizza, and Otto achieved this combination, I believe. But the gelato, oh the gelato. For almost a year now I've heard of the wonders of this olive oil gelato flecked with pieces of salt, and like many others I have joined the cult. Never has such a fruity, subtle, and multi-faceted gelato scoop touched my tongue, and so well complimented by the pistachio and hazelnut stratciatella as well! I will keep on returning, again and again and again, just to have another bite of this marvelously creamy concoction; it'll be the death of me and to anyone who tries to steal it.