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Posted by Er Libanese on 05/23/2013
Was there for dinner with friends, food took very long to arrive. The server was not helpful with the very confusing & under-par wine menu, and neither the manager, she had no clue. We had to google the wine we ordered. No smiles or tables visits, pizza and food was below pizzeria quality, but very expensive, and we are Italian. Will definitely look elsewhere next time. Not worth the wait & money
Posted by marko on 04/25/2013
We have made a reservation but waiting 1/2 hour to have our table. Food was OK Despite a reservation and arrived perfectly on time, we had to wait 1/2 hour for our table. The service is lazy, waiter's smile is an option and volume is too high. Despite a promising wine menu, any advice is lavished you. The plates are taken away, even before you have had time to finish, just to clear the table for an additional cover. Devoid of charm, Otto looks like a large cafeteria soulless where the manager will order you to leave 20% of tips if you've have gave 15%. Avoid at all. NYC has enough of charming Italian restaurant not to set foot in that one.
Posted by mereditor on 03/31/2012
Four of us went to Otto on a Friday night at 6:45 and were seated right away, which was a great surprise. They gave us 2 pieces of bread and 2 bagged breadsticks. Definitely ask for olive oil to dip the bread in--it's sublime. And when we asked for bread to go with the eggplant appetizer we ordered (which was quite tasty) they obliged. For our mains, we got the goat cheese ravioli which was yummy--just be warned the individual raviolis are teeny-tiny. Our friends got penne alla norma and really liked that. We split two pizzas and the difference in quality was amazing. Do not order the margherita pizza. It was so bland, nobody wanted another piece. The cacio e pepe pizza on the other hand was absolutely delicious--a little oily, but high on flavor. I highly recommend. For dessert, we got the black and white based on reviews here and weren't disappointed. Our friends got the coconut meringa and were pleased too. My friend said the bathroom wasn't so nice, which is odd considering the caliber of the restaurant. So go, try it out, but avoid the margherita pizza and I'm guessing the other standard pizzas.
Posted by Disappointed KC tourist on 02/06/2012
Clearly Mario wasn't expected to 'check in' on his restaurant Saturday night. The food was mediocre at best. Grocery store wrapped dry bread sticks and 2 pieces of bread were dropped at our table. We had to ask for butter or oil for the bread. Olive oil without pepper or seasonings was delivered to our table. The salad arrived and we had to ask for pepper. Another waiter came and removed the pepper from our table without asking. Is pepper expensive in NY? They tried to remove the salt cellar but we were able to tell him we wanted it. Our pasta dinner came and we had to ask for pepper and parmesan. Again, NY? Bottom line, we needed the salt, pepper and parmesan to mask the mediocre dinner that was placed in front of us. Most disappointing dinner of our trip.
Posted by UWS1130 on 12/28/2011
If you're looking for a run-of-the-mill and boisterous Italian cafeteria, go to Otto. Bland food, mediocre service- the experience is akin to any large format Italian/American restaurant. Left bored, disappointed and hungry.
Posted by Don Draper on 10/20/2011
My wife and I have been here a bunch of times and this place is great. A vast selection of Italian wines. Don't know what these reviewers are talking about. Go somewhere else if you want a library type atmosphere. Enjoying a nice red and with some cheese reminded us of our time in Tuscany.
Posted by Anonymous on 10/06/2011
If you like your food served after it has been sitting under a heat lamp for 15 minutes of so, this is your place. The Green beans with onions was overcooked to the point of mushy and extremely spicy. The Pasta Norma had been sitting so long the sauce was dry and almost crusty...and the eggplant was burned. Very noisy, but wait staff nice. Service staff grumpy.