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Posted by Anonymous on 05/19/2013
I went to this restaurant early on a Saturday evening, and the waitstaff already seemed overwhelmed. They brought water right away, but had to be reminded to fix our wobbly table and bring our drink orders--it took a while to flag down someone that worked there. No one offered us bread, even though there was a huge loaf on the waiter's station. I ordered the Caprese Salad, and the mozzarella was very watery, which made it inedible. The pizza was soggy as well. When it came time to pay (again, it took a while to flag down a waiter), we were informed of the cash only policy (no signs anywhere). Finally, when we got our change, they shortchanged us. They seemed irritated with me for actually wanting all of my change back. There is something terribly wrong with the service here.
Posted by foodbro on 10/20/2012
I've been lured in by the rustic decor and cozy feel of this place twice. Both times they got orders wrong and forgot to put orders in. And the pizza...is not good. It's not good. It looks great - crispy, old-fashioned, rustic and delicious. It's not good. It's not. Oddly...same deal with the waitstaff - they look real good, but they're not.
Posted by JaniMayNYC on 10/14/2012
I'd never been here before, but had been curious about it, as it's around the corner from my apt. and the Second Ave & 11th St. location was near a friend's place. I went visited in advance and had a chat with them and was told the entire staff is Italian. Good enough for me, and I chose it for my b'day party. I made a reso in the afternoon, and our party of six was seated at a large round table in the back room. The salad, appetizers, and pizza were delicious. The pizza sauce was light and made from whole tomatoes, the crust had perfect char, even the bianca (which I usually don't go for) with cheese truffle oil and prosciutto was great. Our waiter was adorable and brought me a dessert on the house, which we all passed around, along with two others we ordered. They're not to be missed, made daily by a pastry chef who comes in. Even the decaf latte was good, which sometimes can be lacking in flavor and body. Lastly, our waiter brought to the table two bottles of digestive apertifs--Limoncello and another--and poured shots for us on the house. The vibes and food were great. Give this place some love; you won't regret it. I'd suggest, though, that you order an appetizer or salad because the pizza took (at least the large sizes we ordered) took a while to be served. Thank you Numero 28 for making my b'day and delicious, festive, welcoming event.
Posted by Lt. Columbo on 09/29/2012
Ok so I finally decided to try this place and had a "NUMERO 28" Pizza delivered and I'm so glad I did cause that's some seriously DELICIOUS Pizza! I guess the last review before mine must have gotten through to them cause they were very nice (both the man and the lady) so go ahead and order your dinner from here even though it may cost a couple of bucks more than some other pizza places. It's worth it. This time you really do get what you pay for.
Posted by Anonymous on 08/28/2012
Numero 28 serves excellent, authentic pizza. The place is run by real Italians. I highly recommend it. What I CANNOT, in any way, recommend is the service. One gets the overwhelming feeling the staff feels it is doing them a tremendous favor by allowing them to pay to eat at Numero 28. My experience with whomever they have answering delivery calls has been particularly poor. My mother called to order a pizza from them, and although I speak Italian, she does not. As a result, she mispronounced what she was trying to order and, instead of taking the time to figure out what she meant, the gentleman at Numero 28 proceeded to talk to her like she was an idiot and then hang up on her. When she called back and placed her order with another individual, we thought all would be well, but THEY STILL GOT THE ORDER WRONG. When they were informed of the mistake, their attitude was, "Eh, too bad, crap happens." They made no offer, whatsoever, to send what my mother had wasted so much of her time trying to order. They WERE, however, happy to keep her money. Like I said, amazing pizza. Just don't expect to be treated well. I would suggest going to one of their other locations in the city; I've never had an issue with the service at their Carmine St. outpost. I was very, very excited when Numero 28 opened a place on the Upper East Side, but - as they say in Italian - this group "ha fatto una brutta figura." A few word of wisdom for Numero 28 : Vi serve tanto, non essere stronzi ai vostri clienti.
Posted by Emily on 08/24/2012
Don't order delivery! I've been to the restaurant a few times and ordered from them 3 times. 2 out of the last 3 times my order was wrong! This time, I was brought 2 salads and the wrong pizza (I ordered one salad and a guillieta pizza, they gave me 2 salads and a romeo pizza). The man on the phone is unhelpful and ordering is a difficult task. The pizza is delicious but not worth the headache. I just had to send the delivery guy back.
Posted by Stephen J on 08/12/2012
I have ordered twice from this restaurant and both times the wait was over an hour. The first time the pizza came and the food was good so I gave it a second shot. The second time I waited an hour and fifteen minutes and eventually called to discover he didnt write down the apartment number and didn't bother to make the food instead he told me it would be an additional 45 minutes. No apology.