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Posted by Barbara P on 10/17/2014
I am on the board of a nonprofit organization. The Executive Director and Board Chair scheduled breakfast with every board member starting October 15th. A member of the staff called Norma’s and made reservations for all of the meetings. When they arrived at Norma’s on Wednesday, October 15th, they were told that there was no reservation and that they would have to wait. They were nonplussed and asked the hostess if she would check to make sure that the other reservations were not lost. They were assured that the problem would be addressed and fixed. We arrived the next day, October 16th for our 9:30 reservation. The hostess informed us that they did not have the reservation and that we would have to wait 30 minutes. When she heard what had happened the day before, she told us that she doubted it had happened, because you have to make a reservation at Norma’s online. You cannot call for a reservation, and no one at the restaurant can make one for you. She explained that we should have made the reservation through Norma’s website, received a confirmation, printed it and then presented it to her to prove that we had a reservation. My question – so you need a ticket to have breakfast at Norma’s? The answer – Yes. So, in sum, we made reservations over the phone, were told that was fine, arrived to find no reservations and were told it was our fault. I guess it shouldn’t have been a surprise that the service was slow and inattentive. The food, however, was delicious.
Posted by sotto325 on 09/23/2013
There is no finer take on fun and delicious breakfast food. The portions are indeed huge, but he type of flour used, the freshness of the fruit smoothies, the clever takes on traditional plates and the wonderful egg dishes make this a return destination.
Posted by Guests at the Parker Meridien on 04/10/2013
We had a reservation at 1.15 pm, got the table at 2 pm and were served at 2.30 by a stressed waitress who forgot part of our order. The food was average (they give priority to quantity and forget quality). Moreover the place is very noisy and unpleasant, in one word completely overrated.
Posted by MickeyMusca on 04/22/2012
Place was nice but the oatmeal was absolutely unappetizing. It is covered in sugar which made t more a dessert than breakfast. Everyone else's food looked good.
Posted by Brooklyn K. on 03/10/2012
The food is fine but I don't understand what the fuss is about. The atmosphere here is so incredibly cold...from our waiter who seemed to barely speak or appear, to the loud din that is difficult to hear over, to the total lack of a cozy or elegant brunch atmosphere. My hollandaise sauce was ice cold and for the price of brunch there were no bells or whistles...not even a basket of sweet breads or something (you could pay an additional $17 for a small basket in addition to your $20+ omelette). The kicker was after spending $100 on brunch for 3 people, we were asked to leave by the hostess who needed the table. I was there with friends from out of town whom I hadn't seen in 5 years! Not REMOTELY the level of graciousness you would get from say, a Four Seasons. This place needs some lessons in grace and class.
Posted by Steven S. Danetz on 04/10/2011
Took my girlfriend here for her birthday. Everything was amazing. We live in NY and are accustomed to the NYC brunch scene. Food is definitely over priced, but go for a special occasion in place of dinner and its worth every penny. Defintely recommend the eggs and Crispy French Toast for a delicious dessert. Apparently the chocolate french toast is good (next time I guess). Beware of the coffee and juice though!
Posted by OLM on 02/05/2011
I was extremely disappointed with my overall experience. Below is a list of reasons as to why Norma's was not quite that five star restaurant I thought that it was: 1). The hostess dropped the menu so decided she would KICK it underneath something 2). We were informed that they do not take substitutions (ie. steak temperature or how eggs were cooked). 3). Took a long time to get our 1st course. 2nd course came right after, and 3rd course was never served until we asked for and paid the check and informed the waiter - who initially looked annoyed then mumbled an excuse that made no sense. Not once did he apologize or inform us that the food was coming. And he had the audacity to look annoyed when we stopped him to tell him that we never got our third course. 4). The waiter served water to the table behind us, didn't have enough glasses and grabbed a glass off of OUR table in the middle of our 2nd course. For a four or five star restaurant, this was truly unacceptable. We spent more time waiting for service than eating. Never again. If I based this review soley on food (which is what I would have done in the past), it would have three stars. It was good - but not great. And definitely not worth the amount that they charge. For a lot less, I have eaten much better food. We did go during restaurant week so it was definitely worth it to eat there, but if I had to go again and experience the horrible and bizarre service, I do not think I would - even to eat there during restaurant week.