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Midtown South / Chelsea >
New York Burger Co.
Posted by Anonymous on 09/17/2013
Delivery was missing half our order. The rest eventually came, but it took a long time. I do like their food though.
Posted by Anonymous on 05/09/2012
The food is decent for what it is. Service needs to improve significantly! I placed an order online and got a receipt via email. 20 minutes after my order was supposed to arrive I called to make sure it was on its way. The woman I spoke to was pretty rude. First she told me I must have ordered from one of their other locations. I assured her I had not. She sighed and asked me what website I had ordered from and seemed surprised when I told her it was the restaurant's own website. She checked and found it. Clearly they do not have a good system for checking online orders. Why even bother offering it then? She told me they hadn't seen my order but would get started on it now... Great. I waited another 30 minutes before my food finally came. In total, it took 2 (TWO!) hours from the time I placed my order until it arrived. Who has time for that? I could have gone to the grocery store and cooked from scratch in that amount of time! Won't order from here again.
Posted by Anonymous on 05/22/2011
My boss and I like the chicken and burgers at this place HOWEVER we will NEVER return again. We work late and I often run here to grab food late. They say they are open until 10 or 11, but they always stop cooking 30 mins early and the poor people that dine in there an hour before close have to smell bleach and dirty water as they start to close up an hour early. They have complete disrespect for the customer. I agree with a previous reviewer - "shape up or ship out". I want a better restaurant in my neighborhood.
Posted by Anonymous on 07/14/2010
Ordered 8 burgers and asked for lots of ketchup. After 45 mins of waiting, they delivered the burgers without ANY ketchup for 8 people..
Posted by SAF on 09/01/2009
The delivery is fast and the food arrives tasting delicious--not mushy or messy at all. The phone service is also very clear and they make that they have your order correct. We'll definitely continue ordering from them.
Posted by Melissa Jade on 08/19/2009
I loooove this burger place! I refuse to get burgers at diners etc. anymore because I just compare them to NYBC. I always get the mini burgers (because i'm a girl not a cow) and fries and just love it!
Posted by Doug on 08/06/2009
I ate here two days ago and, the burger was quite good. I actually hung around a bit until the novacaine in my mouth wore off and, it was certainly worth the wait. The burger was juicy (although it could have used a little seasoning), and the fries were piping hot and tasty. I'm heading back today for an encore!