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Reviews + Photos from nymag.com
Posted by Anthony on 02/05/2013
Moonstruck @ 23 & 9th is many things! But customer may not "feel the love" when it comes to tweaking an order. The manager has zero tolerance for appeasing even a regular customers whims...Waiters seem afraid to make any exceptions you can almost smell the fear when it comes to even slight tweakings of what is on the menu as it is strictly written! I know I know folks may say but that is why there is a menu in the first place True but I have been to places where a waiter at the very least feels comfortable enough to make minor amendments to an order adjust the price without making you pay for 2 items and no great sin. Here you mention to a waiter that you might likesay 2 scoops of ice cream instead of the 1 scoop of a la mode? It's a if you are asking him to slap his grandmother...a glassy look comes over his eyes...his friendly demeanor suddenly seems amiss. I mean THAT is what it appears will happen if these waiters dare to make the slightest amendment to an order where several other NORMAL diner establishments do that bend over backward to serve thing as if they want you to come back. Here at good ol Moonstruck well...your patronage is not that big of an issue!
Posted by Ann on 09/06/2012
I've been eating--whichever meal, any time of day--at the Moonstruck on the next corner north from my apartment since can't-remember-when. It fulfills, and to spare, the first requirement of a restaurant: that it provide excellent food service, consistently, at a modest price. This long narrow space is wonderfully illuminated by large windows, some of them very high. with excellent views of sky and street--like a box seat at parades and whatever is happening on the street. The staff are neat, clean, reliable, and attentive, some of them waiting on me for as long as I've been going there; we know each other. The very low turnover of staff is, I'd say, a good sign. Nobody tries to rush me or hustle me out, and the almost-never problems with an order are dealt with quickly, pleasantly, and efficiently. I'm so glad they're in the neighborhood!
Posted by Linda Lerner on 07/29/2012
I can only talk about the dinner which was poor. We asked for bread with our salad which was very hot, and stringy--hard to bite into. The salad seemed wilted and old. The tomatoes were hard to cut and I thought somewhat old. Worst of all was the chicken bathed in cranberry sauce--drowned, I should say. I tried to spill out some of the cranberry sauce out but it didn't help much. The chicken had no taste. The steak my partner ordered was very tough and he could barely cut it with the bread & butter knife they gave us. The only edible things were the broccoli and baked potato.The coffee was all right.
Posted by Ken R. on 12/19/2011
My wife and I thoroughly enjoyed Moonstruck. We were in NYC for six days vacation, staying on 23rd St. and ate both suppers and breakfasts about 5 times. Food and service were great, as well as the value. For the value patron seeking good food, I don't think it can be beat!
Posted by Unsatisfied customer on 09/14/2011
I went to this diner for breakfast and was highly disappointed. I waited 45 minutes and never received my order. When I arrived, it look about 15 minutes to get tea and 10 minutes for water. Other customers who arrived after us had their meal, paid the bill and left. The waiter came 30 minutes and said the kitchen was busy when the diner was not full at all. I will never recommend this place and it is bad for them because I like to eat and people trust my recommendations. I ended up going to another place who I know provides better service.
Posted by Diner Girl on 07/18/2010
My boyfriend and I have a thing about trying to find the best diner in Manhattan -- this is NOT it. Ridiculously high prices, 11.50 for an egg white omelette? At a diner? It took three tries to get a coffee refill. The food came out hot, but BF's order was wrong, and the toast was cold. There is no reason to come here, lots of others near by.
Posted by Chelsea Guy on 03/20/2010
Don't order from this place unless you have the correct change. Otherwise, you could get scammed. I was just forced to give the delivery guy a whopping 40% tip because he didn't have enough change. When I called the manager to complain, he kept laughing and saying, "I don't understand." Moonstruck used to be on the up and up. Not anymore. This was my last experience with them.