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Posted by Sushi lover on 01/29/2011
I tried for first time and regret it. Waited 30 minutes for mediocre diner food while tables seated after us got their food promptly. I ordered a cheeseburger and was told my companion's chicken kebab caused the delay because "it was made by scratch". She got a hot mess consisting of chunks of chicken scattered over lettuce and sprinkled with french fries. After we got the check, a busboy starting clearing the table while blocking us from leaving. I will never return.
Posted by Anonymous on 01/29/2011
Couldn't ask for a better neighborhood diner. Know everyone and has amazing service. Perhaps a little pricey. But the food is really good and the menu is extensive.
Posted by Fred / NYC on 12/06/2010
The Metro Diner was a warm and friendly place for family and friends (22 of us), at Saturday night's "Late Night/After Concert" party. The light food/dessert buffet choices, the attentve service, a semi-private area, and more, that they set aside for us was perfect!
Posted by Metro Regular on 11/24/2010
The Metro Diner is close by and convenient. That’s probably why I order take-out there two or three times a week. But the food quality? Wildly uneven. Sometimes it’s very good. An omelette done just right; a generous serving of moist, tender chicken. Other times, it disappoints. A skimpy serving of fries, or dry, overcooked chicken. It depends on who’s in the kitchen any given day. One major problem: the countermen who put together take-out orders. Five times out of ten, they get something wrong. Home fries when I order French. Well done when I order medium. Rice pudding when I asked for bread pudding. Either there’s a communication gap between wait staff and cooks, or no one checks an order before it goes out to make sure it’s right. The emphasis seems to be on speed instead of accuracy, and (with one notable exception) customer service seems like a foreign concept. I had one major fiasco with a sit-down meal there. Having ordered chicken scampi, I was served a dry slab of breaded chicken cutlet no sauce in sight. I asked the waiter what happened to the sauce. A few minutes later he brings an odd creamy tomato sauce! Did he think I was so stupid I couldn’t tell the difference between this travesty and scampi? Was he afraid to face the cook and ask him to make it right? The regular manager wasn’t there that night, so I ate it and fumed. The next time I went to the Metro, I described the scenario to an uber manager from the parent company. He apologized profusely but nothing was rectified. Will I continue to go to the Metro? Probably, because convenience and a 50/50 track record trumps distance with better service.
Posted by Dee on 11/21/2010
This place is pretty good! Got a hamburger. It was alot of food for not much money. The service was more than acceptable, but we felt a little rushed out after eating our meals, but its New York..everyone's in a hurry. The hamburger was one of the best I have had, tasty, juicy - not fatty, and I left quite full. It only took a few minutes to get it too. I would eat there again, and again..too bad Im only here for a week :(
Posted by AnnHertz on 09/30/2010
We order from Metro more than I would like to admit, as in sometimes daily (during work crunches when no time for shopping or cooking). They get our order right about 99 out of 100 times, so these reviews whining about that are just inaccurate. Plus the speed with which our order arrives boggles the mind -- and it's like that every time, rain or snow or shine. Solid food, decent coffee and espresso and lattes. You always know Metro is there. Best diner on UWS. Reliable, solid food, and GREAT service. Plus the guy who takes the orders is a fun character; he has this melodious voice and makes listening to my credit card number being read back to me sound like a Broadway performance.
Posted by BG on 09/13/2010
They get everyhting wrong that i have ever ordered, rude about it also. the food quality is terrible. the meat is often substandard (fatty, grizzle, bad parts ) and shakes are icey and watery and everything is way overpriced. this place is not good. go to broadway rest on b'way between 101 and 102. metro is a rip off and I wish a real owner would come along and make this place worth it. it looks great but don't be fooled !