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Posted by Greatly Disappointed on 07/17/2013
I considere myself a ramen expert, and I can tell you that Mentaikou's ramen is mediocre at best. But that is not my biggest complaint, my biggest complaint is about their night manager. Not sure what his name is because he refused to give me any information. He was rude and obnoxious and continually hung up the phone on me. When I tried to explain what was wrong with my order, and that I wanted the owner's name and contact info, he refused to give me any information and hung-up on me. To me Mentaikou is like the McDonald's of ramen. There are so much better places to eat Ramen in NYC. Mentaikou is way too expensive to be so rude and to send mediocre food to a customer. In one week alone I spent nearly $100.00 and had to return my order 2 times. Once because the Pork that comes with the ramen I ordered was non-existent and another time because they gave me the wrong order. This time, everything I asked for was done completely the opposite. I asked for curly noodles and got straight noodles. I asked that the noodles be more on the hard side and they were extremely mushy. I asked for my salmon and avocado role to be inside out and they sent it the opposite way. I mean really. The order was nearly $30.00. What does it take to get it right?