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Posted by UES on 08/18/2010
I have walked by this place 100 times and always meant to go in. I finally did, and will not be back. The staff (I got chocolates to go) were rude and apathetic. They acted like they were doing me a favor by waiting on me. The cashier took my chocolates and walked away, leaving me standing at the counter. She then called out, hello!?from the register 20 feet away. I almost walked out in principal but wanted to taste the chocolates, which were good but not worth that.
Posted by shabuchwae on 07/14/2010
You haven't experienced NYC until you've had their chocolate-dusted nuts. Heaven on Broadway! I don't get to dine there as often as I would like because 1) they're expensive and 2) they don't take reservations to allow you to avoid the long wait during peak dining hours. That being said, I gladly give of my money and time when I am able! And you can always surpass the line and head right back to the mini-chocolate shop and pick up some WONDERFUL truffles (great romantic gift option, guys!!), gourmet hot chocolate powders, thos chocolate salty balls...I mean dusted nuts :-P...and so much more! The Colima is exquisite! The S'mores for two options are the cutest, most romantic thing! The Heart desserts are phenom (I'm partial to The Brown Heart)! And I'd gladly work my way through the menu one item (...and bank account...and pant size :-P) at a time! Definitely worth the wait and the crowds!
Posted by anonymous on 12/03/2009
this place is one of a kind pretty much. right when you walk in you smell chocolate. don't eat their actual foods (not the best and expensive). only go for the dessert menu, since it will be more fulfilling and more delicious than the regular food menu. the chocolate pizza, their fondues, and their chocolate chai are must haves!
Posted by Lily on 08/20/2009
I don't have many complaints about this restaurant; I love their food (I recommend their pizzas and crepes for dinner) w. their AMAZING waffle fries; you'll either hate or love their service (it depends on the waiter/waitress you get); and the atmosphere is just wonderful (couples love the candle-lit atmosphere & groups love the cheerful chatter). My only complaint is the tight seating. On the bottom floor, you'll feel like you're knocking elbows with the people to your left and to your right. There is no privacy to chat with your friend(s) when you're seated at the bottom level. But, overall, this place is MUCH better than average.
Posted by Kaylan on 08/13/2009
I been there a couple of times I really like the food but the best are the desserts my favorite one is the frutti tutti with waffles fruits ice cream and banana toffe the black sesame salmon is also my favorite dish, the staff is really nice and attentive I cant wait to go again and again
Posted by villagewanderer on 06/13/2009
this place really irritates me. I've been here a few times with girlfriends, and i always leave feeling that it's an overdone rip-off. If you are a chocolate fiend, i'm sure you can find satisfaction at a place like this, but as someone who enjoys sweets moderately, the intensity of chocolate is pretty over-the-top. Everything is over-priced, and i can't help be annoyed that Max Brenner has stuck his name on every bit of blank space in the restaurant. OK--you have a restaurant that specializes in chocolate, I DON"T CARE WHAT YOUR NAME IS! Overall, i'd say skip it, but most girls i know love it, so it may be worth tolerating to put a smile on one's face.
Posted by Melissa on 05/31/2009
I figured that going to a restaurant like this on a Saturday night in Union Square would be insane. At 8pm, surprisingly short wait (about 5 minutes) and the service was impeccably quick, friendly, and attentive. Dinner food was OKAY--not great--but good enough to prep you for dessert. The chocolate menu is so difficult to choose from, and I think the sheer variety of choice is what grabs people. While good stuff and a great idea in theory, the chocolate wasn't that distinct from something I'd order anywhere else and the prices were a bit high. However, the experience makes up for it a lot, I think. If you're into concept places like this, give it a try! It's certainly not a bad place to go, but you may not be blown away by the food.