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Posted by Nikki on 07/11/2012
Although the restaurant was empty, the server was very unattentive. I had to wait forever for a glass of wine. He never checked up to see if we needed anything--and that was after the wrong dish was brought out to me! Icing on the cake--His tip was already added to the bill. Never again!
Posted by lilitaly on 08/08/2011
figured it out, they add 20% tip to bill so no need to service the customers. what a shame. you will wait and wait and wait and wait no excuses when restaurant is empty
Posted by E.S on 08/03/2011
My husband and I just came back from NYC and made the mistake of not looking up reviews for this restaurant before going in. We had walked up and down the street, before deciding to go in. BIG MISTAKE! It looked busy from the outside as the patio was full, but as soon as we went in, saw how empty it was. Like many of the other reviews stated here, the food was actually good - I've never really had "homemade" pasta before, so that's what I was looking forward to. What was disappointing was the portion of the food served to us. I had the lobster ravioli and it came with only 6 ravioli pieces for $19. My husband and I were both hungry after we finished our pasta. What really soured our experience was the very poor service. Our waiter only came to take our order. After that, we never saw him once and the place wasn't even busy. After we finished our food, he came back to see if we wanted anything else and when we said, no, he just walked away. We then waited for at least 10 more minutes, my husband holding his credit card in his hand, until finally, he stopped another waiter and said that we were waiting for our bill. Our original waiter then took the credit card, swiped it, and brought the bill, on which I calculated a 22% tip! We were appalled. We are not opposed to tipping, but nowhere did it say that at tip of that amount would be automatically added, nor did the poor service we received deserve an amount close to that. We spoke to the waiter about this, but he didn't seem to understand what we were trying to say. He then asked if we wanted to speak to the manager. When we said, "yes", he replied, "He's over there." I then responded, "You want us to go over there to speak to him? Can you please ask him to come over here?" Never in my life have I heard of this happening! The manager finally came over, but gave a courtesy nod, said nothing and proceeded to do nothing. I don't know if it was a language barrier, and certainly, I can understand that, but you'd think that you'd want to have a superior who could communicate with customers who are primarily English speaking patrons. In the end, there was some quite heated discussion with the waiter. He seemed to blame the cooks on his poor service, we got a new bill with no tip automatically added on to it and the waiter was very rude and upset, saying, "I can't help you, I have other customers." I thought that we were his customers too.