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Ordered some takeout from the bar. The bartender told me it would take 10 minutes. I sat at the bar and waited for my food. The glass was not washed properly. I waited 35 minutes for my food (the bartender almost gave me someone else's food and did nothing to check up on my order.) The bartender never asked me if I wanted another soda (or, God forbid, a free one.) Eventually, I asked him to check up and one of the managers (?) went back to the kitchen and got the food. How long was it sitting there? Who knows? Annoying. As for the food, the guacamole was odd. It was chunky - almost like it was diced. I never had guacamole with that texture before. I also had the chicken enchiladas with mole sauce and I must say, it was pretty good. Everything tasted fresh and "real" - like someone made it - not like anything came from a can. Based on this, I'm willing to give Mole another try. The food seemed worth it. But boy, if the service doesn't improve, my next time will be my last.

Ordered dinner from here on a weekday night and was told the wait was 45min. After an hour, I called to check in, and was told my food had just left. 25 min later, still no food, so I call again and was told they "Got slammed." When I told them that 90min for a burrito and two tacos was unacceptable and I was never ordering take-out from here again, he replied "I wouldn't either" and hung up. Glad we agree on something.

We have lived in NYC for over 10 years and we have never dealt with such unprofessional staff. We ordered quite a bit of food for out of town guests and we did not hear a word for an hour. We called and they said they lost our order. The guy who picked up the phone was patronizing and never apologized. He suggested to order some other time as they are very busy.