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Posted by Upset customer on 01/29/2010
The first time I call in for delivery I really got upset about the rudeness of the person who took my order, but it was around lunch I figured – they were busy and that is why. Second time – same person took my order and guess what, rude again, but more this time. If a customer is asking you to tell them the total of your order – would you ever say “ Uh, o my god!” and then pick up the other line? If a customer ask for a delivery at a specific time and give you enough time to make and deliver the food on time, would you ever deliver so much earlier, that the food gets cold by the time is lunch time? I am very, very disappointed and very hurt as a customer! No matter how busy you are, if you are a good business person, you will always make the customer feel like he is the only one there and give your entire attention to that customer. Showing how annoyed you are while doing your job is very disrespectful! I do not order from them for the low prices, but for the good food, but no good food is worth putting up with such as insulting service.
Posted by JLC on 01/26/2010
This place is great, definitely a good value for the amout of food you get. Prices are certainly under normal for this neighborhood. And the portions are huge! This will be my go-to Italian place to order in from!
Posted by HKreviewer on 09/29/2009
Since moving to Hell's Kitchen several months ago we have been on the hunt for a decent pizza. This has been a daunting task. Luckily after 7-8 places, we came across Luigi's. We had white and pepperoni, both of which were fabulous! Delivery was quick and the employees pleasant. Definitely worth the price. I think our pizza search is over!
Posted by bignell on 08/25/2009
I go here all the time. The pizza there is below average, However their huge portions of pasta dishes are really good and their mozzarella sticks are my favorite but beware because one order of the mozzarella sticks can fill you up.
Posted by Anonymous on 06/10/2009
My husband and I have been ordering from here for years and have never been disappointed. The order never gets messed up and it's always delicious. It's an enormous amount of food for the money. We've never had a problem with the service as others have described, but even if i did - it's a pizza joint! You pay for service...this isn't Jean-George! A GREAT value.
Posted by Anonymous on 02/21/2009
The chicken parm and meatball parm are great and a amazing deal. They are both huge! This place is my go to when eating at the office.
Posted by Anonymous on 05/05/2008
This used to be a good place for pizza and sandwiches but the quality of the food has gone down since they moved locations. The guys behind the counter are also very rude.