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Posted by Anonymous on 04/03/2014
Just came back from Longwood with a $7 Cheesesteak that barely had any cheese on it. If they called it a steakcheese sandwich, I would feel a little better about it. It really wasn't bad, but I was kind of looking forward to the cheese. I thought I would be a nice guy and call them up to give them valuable feedback on my experience. So I tried. I asked to speak with a manager and when I asked him if he was interested in some customer feedback it was obvious that he did not know the meaning of the word 'feedback.' OK, English isn't his first language. So I explained that feedback was information on customer experience at his deli. Still, I don't think he understood. Or, at least, I hope he didn't ...because he told me "No. We don't need that." Well so much for trying to be nice. So while I am on the subject of Longwood, I might as well add the other things I was prepared to tell this manager. Firstly, I used to go there a long time ago and I forgot why I stopped going. The attitude of the cashiers, as has been remarked upon in other reviews, is downright cold. There are 5 women behind the counter and only 2 or 3 of them actually worry about customers standing in long lines. The other two are there just to boss around the three that actually work. Thanks for that. What little cheese I got went back to its harder solid state during my wait. Also, while the deli guys that work there are nice enough, maybe they should try to hire some deli clerks who haven't already squandered their short term memory on who knows what. Everytime I order, I have to say the exact same thing three times. Oh well, bye again for the second time Longwood. There are many other options in this area. And if I want a cheesesteak, I will go to Magdy's truck on the corner of Park and 47th.
Posted by kj on 02/12/2013
The most unappetizing collection of tasteless, overcooked, or just plain disappointing buffet food for takeout. Avoid the meatballs at all costs--had to spit them out.
Posted by anonymous on 05/10/2012
I stop here frequently for breakfast to eat on my commute to Connecticut. Granted, I'm there so early that I almost never see another customer, but I think the employees are very friendly. They remember me, even if it's been a few weeks, and ask how I'm doing. I like the generous seating area. The food is just the normal NYC deli food, not bad, not special. I wish they had a better selection of coconut water, but I think this place is worth stopping at.
Posted by pinkee on 04/04/2012
Stayed at the Barclay and called in here for breakfast for convenience. Staff could not understand what we were saying ( we are from England ) and the order was incorrect , I'm still waiting for the cup of tea. Standard of food was unappetizing, but cheap and you could tell.
Posted by Layla on 09/17/2011
Stayed at Barclay (Intercontinental New York Hotel) and ate breakfast at Longwood Gourmet. The staff are very rude and disrespectful. They make you feel uncomfortable. It is as you are causing them inconvenience for walking in their deli. I have not seen such a poor service at any other delis in NYC. I will not go there anymore!!!
Posted by David Pitt on 04/28/2010
Stayed at the Barclay but ate B-Fast here plus evening meals sometimes. Staff cheery and helpful and food great. Pick what you want and pay by weight. On our 2nd trip we were at the Grand Hyatt but still ate here. Worth seeking out for the quality, value and experience.
Posted by Anonymous on 12/03/2009
Stayed at the Marriott across the street. Went to LG for lunch. The sandwiches are great and all the extras to choose from around the deli. The atmosphere is cold. You feel like you are an imposition to the staff. The deli staff looks at you and actually turn their heads away. Be prepared to wait regardless of the time of day. In NYC and today's economy they need to change their attitude other wise they just might have a "for rent" sign in the window next time.