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Posted by Amanda on 02/15/2014
I've eaten at Loi many times and any other time I would've given it a great review: the food has always been wonderful, executed well with nice presentation. Last night for Valentine's Day was beyond disappointing. It was a $75 3-course pre fixe menu, not uncommon for occasions, but compared to Loi's normal menu pricing, it was about $25 more expensive per person. Perhaps the dishes would be special? No-the most interesting sounding dishes also added a $10 or $25 per person surcharge! We were seated slightly early for our 8:30 reservation, which is not a late dinner. Almost immediately we overheard tables next to us complaining about the food, service, and value and saw a manager comping drinks and apologizing. We weren't worried yet, but our waiter was clearly new. We ordered drinks (gin martini with olives, a signature prosecco cocktail), and after waiting for awhile we received two drinks, both in water glasses, one a watery martini with ice chips and a lime and the other tasting of the wrong alcohol and no fizz from the prosecco. We waited for replacement drinks, which were slightly better (still no olives), and the bartender told our waiter that the garnishes don't matter ($14 drinks...). Next up we ordered the salt-baked fish for two ($20 surcharge) only to find out that the they were out of the sea bass and it would be snapper... for $170? No thanks. So we each started with the ravioli and I ordered the salmon (I've had a salmon dish at Loi before that was delicious) and my date ordered the Moussaka. Clearly the restaurant had run out of proper glasses and plates. The first course was 3 regular size raviolis with a plop of apple sauce on a side salad plate. The second course was a thin slab of salmon on a bed of some green vegetable and a sprig of parsley on a small white plate, with most of the plate showing. The Moussaka was a small size casserole dish. These dishes looked really sad, especially since I've been to Loi before and so enjoyed my meal that I've recommended it to others. The salmon was overcooked at medium-well but otherwise the food was tasty and I ate my dinner, but $75? I'm very upset that this fine restaurant basically conned its customers and couldn't make these ridiculously small portions look fancier for the price. We didn't bother ordering more drinks or wine because why pay more? We didn't complain because we ate our meal and frankly I didn't want to sour the evening, but we were both very disappointed. Why, Loi, why?
Posted by Fran-in-our-nabe on 06/12/2013
First time for this neighborhood place tonight and decided to sit in the bar where it was apparently the first night for some heavenly sounding jazz duo. Perfect! Loved the service, loved the food and loved the design of this place (including the MOST gorgeous ladies room ever! ) Recommend the arugula salad with figs, the calamari, and eggplant slippers or something like that, a great sardines dish, and the moussaka. For sure we will be back!
Posted by Food Guy on 04/22/2013
The food is quite expensive. The atmosphere is laid back, upscale however a bit stodgy. The service is poor. The waiter disappears for long periods of time. It takes forever to get drinks. The appetizers came once the main entrees were served and there was no apology. The drinks are very expensive. The food is very good.
Posted by jen on 03/31/2013
Disorganized service:took 3 people to figure out if table was ready; chef oddly came to table to announce the rest of out party was here, then went back to entrance and THEN brought them to table; chef was at entrance when clearly should have been in kitchen; she presented as disorganized herself; waiters continued to put tap water into sparkling water glasses Substandard food: sea urchin and bronzino tasted old; romaine salad tasteless and limp; shrimp with tomato sauce tasted like straight out of can-supposed to have feta and when I pointed out there was none the waitress brought some out and dumped on the dish; lamb came out grey and potatoes were soggy; desserts disappointing and uninteresting
Posted by JR on 01/24/2013
I finally tried Loi and it was excellent. Fatastic food and the service was fine. Also a nice dining space and bar. Highly recommneded.
Posted by Anonymous on 01/10/2013
My husband and I went last week with a dear friend and we were very happy with our meal. The service was attentive yet unobtrusive, the food was fresh and delicious and the atmosphere was mercifully quiet. When we left the chef gave us some delicious paste for chicken. It was a very enjoyable evening. We will definitely be back.
Posted by A. Frank on 04/15/2012
We were seated within five minutes of arrival on a busy Saturday night, but once our water was poured that's the last our party of 4 saw of any service people for 20+ minutes - I had to flag down three busboys before our waiter arrived. We ordered. 20 minutes later the other couple we were dining with got their cranberry juice. 10 minutes after that the waiter came back to tell my wife that the kitchen was now out of the calamari she had ordered 30 minutes previously. After an hour and 15 minutes, and several inquiries, our friend ran into Chef Loi and mentioned the inattention to our table. Within minutes several waiters and a manager came over with our appetizers. Service thereafter was still spotty, with our waiter continually (and distastefully) blaming the kitchen for everything. The food was good but not great, and definitely not a great value - prices are quite high. My spanikopita was fine, my wife's octopus (substitute for the calamari) was very good, and our friends enjoyed their dishes. The baklava was okay, but frankly I think the baklava from Uncle Gussy's truck on 51st and Park is better (as is, I think, the spanikopita). The bar room has been updated, as has the dining room (from the days the restaurant was Compass), and overall the atmosphere is quite nice, formal without being stuffy, and very comfortable. If only the service had been good. Or even mediocre. The restaurant did the right thing, offering us complimentary drinks and comping our desserts as well, which we appreciated, but it was too little and way too late. The most memorable thing about our evening were the pig and lamb roasting on open spits outside the restaurant in anticipation of Greek Orthodox Easter the following day. After that - a sight not normally seen even on the UWS - the abysmal service was, unfortunately, the standout here. We had high hopes for Loi, but it is highly unlikely we'll be returning.