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I bought a latte at the bryant park location in NYC today, as I often do. The manager prepared it, and it was much hotter than usual so my mouth was scalded. Although I was in pain and distressed, the manager expressed no concern. I asked for cold water which an assistant eventually brought. I said to the manager: "Customer service usually involves being concerned about your customer's well being. I burnt my mouth and I'm surprised you seem like you don't care" She replied: "We sell hot coffee". If she had at any point said "I'm sorry you are hurt, can I get you some ice?" I would have left feeling okay. I would have written the burnt milk off as human error and come back tomorrow. Her insensitivity makes me more likely to walk right past your cafe to Pret a Manger, right around the corner. Note: the late was not great anyway... the foam wasn't frothy. Also I had a carrot soup the other day that was very bitter. I told the waitress but she didn't offer to comp.

My friend and I visited today and ordered a hazelnut flute..and coffee and a tart. The flute was disappointing..You were not able to bite into it..We showed the waiter...and had him feel the item which was as hard as a rock and he very much apologized and asked if we wanted to have something else. The coffee was served cold and bitter..This is a speciality place in which the coffee should be fresh and hot. The waiter sent over the manager who was a young woman and VERY argumentive which was unnecessary as we were very nice. She said that the item was fresh..and that it was whole wheat and that is why it was so hard, and tasteless... We told her we had the item many times in other locations. She was very rude and walked away. This is a new location, and they have not seemed to be able to get the kinks 'out in the kitchen. This was my third time there.The first time I had a slice of quiche which was greasy and the salad was drenched with dressing. The second time I had a crossant and a coffee which was fine. The waiter was very embarrased as he told us that he had been there since the place opened, and the manager said he did not know what he was saying about the flute as he was new. I find this very, very poor and unacceptable management. They did not remove the charge of the item left on the plate..until we asked for it to be removed..What a shame as the place is so lovely and wanted in the area. The breads must be fresh, and the portions must be acceptable. The coffee should not be served cold and then just reheated to taste bitter. With so many talented and intelligent people..the manager should be replaced To be disrespectful to the customers is inexcusable.

You can sit and read here and no one will bother you. Not a lot of breakfast choices but great for lunch.

We loved this place - sick of the 'quantity and quality are everything - service is nothing' approach to dining in Midtown it was a breath of fresh air. Small portions? Not on my plate - we took food back to our hotel every day as there was so much left. High prices? Nope - not when 4 slices of oily pizza from across the road cost $20. The service - the best we experienced in NY. For three mornings we ate breakfast there and loved every minute of it. If you care about your food you'll love it!

The food is crud, idiotic artsy fartsy french crap. The portions are small so you're going to be leaving with an empty stomach and an empty wallet as well since they charge exhorbitant prices. Hate the idea of communal tables, the crowds there are obnoxious and rude and creep into your personal space. The tables themselves are just ratty, moldy wooden benches.

Excellent quality, ridiculously small quantity, and service that is slow and moody. Not a New York experience but if you have lots of time and lots of money you can feel organic all over.

The food is really excellent although not really traditional Belgian cuisine. I don't eat wheat but my friends love the sandwiches, the bread and the spreads. There are choices for people with all kinds of dietary restrictions. The servers are all nice, but the service is so very slow. Give yourself time for a nice leisurely meal.