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Midtown South / Chelsea >
Posted by GothamEthicsDOc on 01/12/2009
Once bitten, twice shy. I have serious issues about this restaurant that have not been alluded to in other posts: 1. HOST(ESS): There seems to be an awful lot of difficulty on the restaurant's part to get a pleasant, inviting, and accomodating host(ess). The times that I have been there the host(ess) have been quite directive, cold, and somewhat distracted. 2. SPACE: I realize that NYC restaurants in general do not enjoy ample space, but Lasagna's space allocation is way too tight. If you were to go there on a crowded night, you might be asked to pass a dish over to another table. Once I was seated, i felt as though I was captive in my seat. It really is somewhat claustrophobic. I worry about what the horror scene it might be if an emergency were to ensue. 3. FOOD: Yes, the lasagna is decent, but what else? Although, it tends to be loaded with lasagna moreso than the "extras!" When a restaurant has a plethora of items on their menu, I begin to worry whether I am at the diner or not. That is the case here. They seem to have a multitude of dishes which leads me to believe their freezers are filled and the delay is due to the thawing and microwaving of dishes. I got annoyed that the bread already had this pesto sauce on it. Why, pray tell? 4. SERVICE: The waitstaff is seductive in both their demeanor and appearance. I do wonder if they are too friendly and cross boundaries and assume too much familiarity. Consumers are in restaurants to be served not to make friends/acquaintance. It is important not to mix roles. Too, I have serious concern when some of the waitstaff wore muscle shirts/tank tops. It made me almost throw up thinking that their exposed underarm hairs were touching and carrying my food. 5. LOYALTY: I am not convinced that loyalty to a restaurant offers any benefits. The owner does not seem to have any interest in sustaining patronage by friendly outreach. 6. HANDICAP ACCESS/BATHROOM: Don't even bother bringing a wheelchair bound person into this restaurant. As mentioned above, it is as tight as can of sardines, table to table, chair to chair, and the bathroom is way downstairs. I would seriously consider other options on the runway. This is one place you can pass up.
Posted by FriendlytouristtoNYC on 01/11/2009
I and my partner visiting NY from Scotland, had previously eaten in this restaurant over a year ago, and remembered it as being good, with good pasta. We therefore decided to try again on the evening of Tuesday 6th Jan '09. Big Mistake. There were just two tables occupied when we arrived. The receptionist was very polite, and showed us to our table. We ordered wine and food. Our starters were fine. When my main course arrived, the potatoes and most of my food was cold. The chicken was warm but the potatoes were properly cold inside. I called the waiter, and explained, and without any apology or explanation he went off, and came back with a little bowl of potatoes which he placed on the table, and said to me 'here are some more potatoes', and went to walk off. I called him back and explained to him that I wasn't very happy, as my dinner overall was not very hot, so my problem was not solved. At this point without any discussion, he walked away and called over another guy (he said he was the manager), who came and leaned across me and my partner in what we believed was a very ignorant way. I tried explaining, but the response I got was as follows, he said 'you've got extra potatoes what else do you want? This was said in what we felt was an extremely arrogant and condescending manner. When I tried to explain, he interrupted me and said 'do you want me to stick my fingers in it and make it look cute? This person in our opinion behaved in the most arrogant way towards both me and my partner. Hot dishes served cold are not acceptable, and even a street burger bar will take it seriously. We did not pay and left, for a truly excellent meal at another Italian restaurant nearby. Like I said at the beginning, we had had a previous very good experience with this restaurant, so it is a terrible shame that we recieved such awful service. On our previous visits the pasta here was very good.
Posted by Anonymous on 11/23/2008
Walking along 8th avenue trying to decide where to eat we stopped to read the menu at Lasagna ... it looked good so we went in ... big mistake! The seating is cramped, the wait staff was immature, fooling around constantly. After ordering we waited and never received a bread basket...we asked and it finally arrived...after 20 minutes the waitress came back and asked if we ordered calamari as she had forgotten to place the order...the wine was very acidic and the food was passable at best.
Posted by Anonymous on 10/21/2008
As my title states, I disagree with the review "MISTAKE." As someone who has lived in the area for over 15 years I can tell you what a delight it is having Lasagna Restaraunt in the neighborhood. There are plenty of stuffy Italian restaurants in this neighborhood. If that's what you're looking for that's fine. I myself enjoyed the atmosphere. And my boyfriend was more then happy to have the ballgame on (not that I'm not good company.) And as far as the food is concerned it was delicious. My boyfriend had the beef lasagna and I had the linguine with bacon and ham. AWESOME! Had to take it home and even better the next day when I had for lunch at work. Mistake? No. Some people just live to complain.
Posted by Julia on 10/11/2008
My boyfriend and I went here last night craving a good cut of meat. The staff was great and the garlic bread delicious. However the food was awful. I had the NY strip "Tuscan style" and my boyfriend had the fillet mignon, both were in a red wine reduction sauce, which was so sweet it tasted like the flavored pancake syrup at IHOP. It was sickeningly sweet, did not match the flavor of the meat, and there was too much of it. Also they cooked our orders wrong, the strip steak had gristle in almost every bite, and while the "fillet mignon" was tender it was not a fillet mignon cut. Further the side vegetables were undercooked, cold, and looked like they'd been sitting around all day.
Posted by Arthur on 08/06/2008
The staff was very friendly and with the exception of slightly loud music that didn't fit the restaurant (i.e. Madonna) the atmosphere was great. The service was very friendly but slightly spotty. They were quick with water and garlic bread when you sat down which, after being ignored at Puttanesca, was a welcome change. I ordered a spicy chicken parm which might have been the best I ever had. The prices were very reasonable. I will definitely go back. Careful when you ask for spicy though. They take you seriously!
Posted by Never again! on 07/01/2008
We live in the neighborhood and was always curious. We decided to drop in and give it a shot. Big mistake! The hostess was very nice and helped us get a table near a window but it was extremely cramped and uncomfortable. It took about 20 minutes for our server to make an appearance and take our drink orders which took another 10-15 minutes to receive. At this point we ordered our meal. The busser brought over some bread and one piece was perfect and the other 3 were completely burned and inedible. Not a good way to start out a meal so I was completely upset. The salad arrived and I thought that I was mistaken about the food because it was great! It is fairly difficult to ruin a salad. The food arrived and for the price it was atrocious! If I wanted frozen pasta I would go to Gristedes! Overall the flavors were lacking and the pasta was overcooked and prepackaged. I thought this was an italian restaurant! Have some pride in your food. Our glasses were emptied but still no sign of our waitress, 27 minutes it took to get more wine. If the room was full I might understand a little more but there were two servers and about 10 tables. Taking care of your patrons I thought should be a priority but the guy at the bar needed some special attention I guess. We finished our wine and waited for about 15 more minutes for our check when we finally decided to go to the bar to get her attention. She looked over and had an expression of annoyance and went back to her conversation. The hostess came to me and asked if she could help, I told her that I needed the check. She sent over the server with the check. No apologies or pleasantries she tossed the check down and said "the last round is on me" and walked off returning to the bar. The gesture was nice but only seemed to be an attempt to salvage her tip more than a display or remorse for the horrible service. In summary the food tasted frozen and pre-processed, overcooked and without flavor. The dining room was cramped and uncomfortable. As for service... I have some choice words but will not share.