Hold down Control (PC) or Command (Mac) key + mouseclick to select more than one option
Midtown East >
Posted by dave on 04/19/2010
February of this year I submitted a critique of the way a reservation confirmation had been handled on the phone. It was a very surprising and unpleasant experience and as much as I like the restaurant, I had decided to never go back. Charles Masson, the general manager and owner responded and asked that I call him. I contacted Mr Masson and he encouraged me to return. I accepted and am glad I did. The food was superb and the service was excellent--as always, but I did not expect otherwise, since my issue had not been related to either of these and that incident which had prompted my original comments was forgiven and forgotten. For me La Grenouille has resumed its rightful place in the pantheon of great restaurants, thanks to Charles Masson, his chef and his staff and I now look forward to returning many times.
Posted by Anonymous on 03/06/2010
From the minute we walked in, the service until the end was seamless. Wonderful and helpful staff in every way. Started with a bottle of Pomeral and a tasting of potato soup from the chef. Appetizers were the tuna tartar with caviar which was not made like I had ever had it before, but tasty. Main courses were the dover sole - YUM! and the duck with kumquats which was also wonderful. Desserts were a tasting of sorbet and they brought out cookies to end the meal. Such an elegant and beautiful space. I look forward to returning.
Posted by fuzzcheeks on 02/20/2010
We enjoyed the food, the atmosphere and, especially, the service. It is easy to see why La Grenouille is so highly regarded. Nevertheless, there are a number of other restaurants in New York that offer either a better dining experience for the same money (Daniel, Jean Georges) or a comparable one for less (Petrossian).
Posted by Charles Masson on 02/12/2010
Dear Dave, We truly appreciate your comments. I apologize for the way, as you describe it, your confirmation for a reservation was mishandled: it is unacceptable. I wish to assure you that it is our policy to serve our customers in a discreet and courteous manner consistently; whether we are busy or not, whether we receive a great review or not. Unfortunately, your experience reveals a problem that I wish to address and correct immediately. I would greatly appreciate it if you would call me directly in order to remedy this unfortunate situation. I am grateful for your patronage as I am for your time in posting this memo. Sincerely, Charles Masson General Manager
Posted by dave on 02/03/2010
I have eaten at la grenouille many times over the past few years; always was pleased with the food and service and of course the ambiance of a temple of haute french cuisine. However I will never go back. A few weeks ago I had such an arrogant and obnoxious person on the phone when they called to confirm my reservation that I cancelled. I called back to speak to the manager or maitre d' who , surprisingly, was no better. It seems that now that the economy has improved and they no longer have those empty tables (plus of course a great review in the Times) they can return to the hauteur of prior times. Its a shame, because I will miss the place.
Posted by Stan and Robin on 10/27/2009
We're life-long residents of the San Francisco Peninsula and we have visited NYC annually for many years. When we do, we dine one evening at La Grenouille. It's a pilgrimage. In a world of overpromise and underdelivery, it is reassuring that there are some things that do not disappoint. One of them is La Grenouille. To call our experiences here merely "fine dining", is to damn with faint praise. La Grenouille satisfies the soul, the heart, and the appetite. Consistently. It's so much more than a restaurant.
Posted by Anonymous on 06/21/2009
Wow. What a special night we had all around at La Grenouille. My husband and I are so glad we chose this spot to celebrate our first anniversary. The food is the best french food in town - so perfectly executed, sauced, seasoned, etc. The ultimate in flavor pairings and classic french dishes yet with a lighter seemingly simplified touch. Knowing that simplification takes a lot of talent! And the service can not be beat. They allow you to take your time and wanted to make sure that we had a special night. Fabulous wine recommendation. I had the asparagus and poached egg followed by the duck with rhubarb. Both two of the most delicious plates I've had in this city! Have never had duck that was cooked so well!!!! Both outstanding. My husband had the shrimp and lobster ravioli followed by the dover sole. Both utterly scrumptious. Thank you thank you La Grenouille for a very memorable and delectable first anniversary meal!!!!