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Posted by Scott on 01/20/2006
I went to Koi with trepidation about the service based upon the numerous complaints listed on this website. I must say, that while the food was very good, the service was outstanding. We were served immediately, and given constant attention throughout the evening. At one point, we spilled a bottle of water, and within seconds a team of three busboys had arrived at our table and clearned the whole thing up. Our waiter was helpful in his suggestions, came by repeatedly to see how we were doing, and even came by after our dessert sampler had arrived to explain each item and what it contained. Perhaps the restaurant has taken some of these earlier criticisms to heart, and focused on improving the service. If so, it's worked.
Posted by park sloper on 12/26/2005
I went here with a friend several months back after reading countless glowing reviews for the L.A. location. The food was so disappointing--the only memorable thing (and not in a good way) was how overly salted everything was. This was the consensus from both myself and my dining partner. Our server seemed uncaring and was almost nonexistent. Somewhere between L.A. and NY, the concept fell short and East Coasters got the raw end. Flash-in-the-pan trendy good looks but overall so not worth the money.
Posted by Anonymous on 12/10/2005
Having been to all level asian fusion restaurants in NYC; I would have to say we were disappointed by Koi. The place is very pretty and the service was good, but the food was not up to par. We had the baked crab roll, tuna sashimi appetizer and the miso cod...which was fair at best. The side order of Shitake and Asparagus was very small and too salty. The saving grace of the restaurant was the dessert....the "hot chocolate" and the ginger sorbet were great.
Posted by Anonymous on 12/02/2005
Too expensive for a poorly serviced restaurant. Our waiter was impossible to track down, the hostess seated us in a too tight space, it was very hot, all in all not a great experience. When we asked the waiter if he could accomodate another chair to open up the table he just said "no" and didn't bother to try to accommodate us in any other way. For the price, this place is not worth it.
Posted by Anonymous on 10/06/2005
Visiting from LA with 3 other friends and enjoyed the Koi there. We spent $900 for dinner for 4 people but the food and service at Byrant Park was poor. Half the wine on the list under the merlot were not available and ran out of all fruit puree. The waitress never checked on us and was impatient everytime we asked for her to order more food. The only dish memorable was the sea urchin. The shrimp tasted like sweet and sour shrimp, sea bass was flavorless, kobe filet mignon was over-cooked and not tender. The lamb, duck, and crispy rice spicy tuna were pretty good.
Posted by devil on 10/02/2005
A very pretty space with waitresses to match. The sushi was okay. There are better sushi to be had in NY. The non sushi dishes were very good. Not cheap.
Posted by nycgirl on 09/25/2005
The space is the only thing that is impressive. It is quite beautiful, but is doesn't make up for the service, price and obnoxious staff. Drinks are watered down and extremely sub par. The food is OK nothing exceptional. The portions are small, but that was all right. BUT, when the main course was delivered 3 out of the 4 received their meals and the last diner never received her meal. We asked for the manager who was obnoxious and arrogant. There was no apology for this mistake nor did he try to satisfy us. Isn't the customer always right? When he was told that the drinks were watered down, he denied that.