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Upper East Side >
Posted by Lucky Suerte on 01/09/2014
I really do not understand what all the fuss is about. We had one chopsteak, which was just an oversize burger served without a bun and with nothing else, on turkey club which was stingy on the meat, one drink, and one coffee. The total bill was $55!! What a rip-off!
Posted by Philip on 02/22/2013
My complaint is mainly about the attitude. The burger is good but those who claim it the best don't seem to have eaten anywhere else.
Posted by uppereat on 10/26/2012
Even though you may have to wait for 20 minutes, this is still the very best place for (killer) burgers at Upper East Side. Been around since 1972 is a mark of quality in the New York restaurant market, which is extremely competitive. JG Melon also have some very nice drinks. Try the house speciality - Bloody Mary, but they also serve perfect (and strong) Cosmopolitans.
Posted by John on 10/24/2012
Was ignored for about twenty minutes by the waiter who was serving others and chatting to the bartender. When I complained to the manager his reply was "You have not been here for twenty minutes."
Posted by Anonymous on 04/25/2012
When I have to tell three people I'd like a table for two and am directed to some manager (maybe?) who leans against the bar chatting it up with the bartender for 4 minutes before acknowledging I'm there, I'm already in a funk about how this meal is going to go. After being ignored, I'm given a snarky attitude and told that since my husband isn't here yet that I'm "not supposed to be seated, but I guess since it's late, you can have that table". If you're going to give me the table, then why the attitude? If not, state your policy and I'm happy to wait. Just don't ignore me like that. However, if you DO seat me, then the service staff should offer water or a drink instead of ignoring me anyway until my husband arrives. I could have had a beer or two at the bar by now. The server was nice but obviously over this job. I'm a server myself, so I get it, but come on guys. If you all hate your job so badly, move on. It's painfully obvious no one cared I was there...so even tho I live in the neighborhood and work nearby, I'll probably not be back if I can help it. There's way too much competition out there for the customers to be bothered with such complacency. I'm in the industry, so I know. The burger is great, but the service is what I really remember. I guess the one star for service goes to the bartender who looked like he cared when I was being ignored by the manager. Thanks for trying, dude.
Posted by A frequent restaurant diner on 02/09/2012
They offer large, pretty good burgers, a large bar with a variety of beer. The menu is sparse, I don't think they offer side orders besides french fries. Perhaps broccoli and watermelon don't mix? As other reviewers highlighted, the service is mixed, and sometimes they're quite rude. I can find other burger joints easily enough, so don't often put up with this place. also, it gets crowded certain nights, which may explain their perceived power, ie why be nice to customers when new ones keep coming in...
Posted by UES Irregular on 10/07/2011
Is the burger good? Depends on what you like, it's a typical super buttered soft burger. If you've had a decent diner burger you've had this. The people who love it seem to be mostly married to nostalgia. However, my real complaints with this place are around the service and the atmosphere. First on the service... rude, impatient, and generally just not nice. Wife went there with her sister when the place was empty, happened to have our baby in a stroller, waitress was not nice to her for no reason (unlike me my wife is incredibly nice). Just not the kind of place you really want to visit. On the second point, OMFG this place is like fratboy headquarters. I grew up in a pretty waspy environment, and this is like going home. If you want to see bankers in short shorts with sockless loafers, wives named binky, and laughs so phony they sound like they were purchased at Brooks Brothers this is your spot. Seriously, it's not so absurdly prep, but it's kind of like a bad frat house reunion... think of the Omega fraternity in Animal House. Given, the UES is a restaurant wasteland (overpriced and awful). However, you can get a better meal at a place that's more fun and has better service. Hell, go to EJs up the street.