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Murray Hill / Gramercy >
Posted by AnonymousNYCer on 07/21/2007
Speaking from somebody who does the timeout top 10 burger list every year, these guys offer the best value/quality/size ratio in the Murray Hill neighborhood. I eat hear once a week, but as other posters have noticed, the delivery isn't the highest quality...but if they mess up an order they will fix it! Lucky for me this place two blocks from me, so I just pickup on my way home from work. I can't really comment on the dine-in service, or on anything else besides the burgers because that is all I've ever had from there :-D My .02
Posted by Mike S on 07/01/2007
Only have had it delivered a couple times, and every time the burger (which is huge) is delicious, but the fries actually taste like peanuts. Not just a little smell, but like they're dipped in peanut butter. Go easy on the peanut oil guys.
Posted by Burgerfan on 06/15/2007
The burgers are excellent - the best around. However, if you order delivery, be prepared for rude phone service, - people who hang up on you, don't answer the phone, or put you on hold FOREVER.
Posted by midtown resident on 04/01/2007
Fast service delishous food ...........Keeep up the good service!!!
Posted by Victor L. on 02/24/2007
I totally agree. They also have problems delivering the correct order! "The burgers are fantastic, but calling an order in can be a problem. Sometimes they won't answer, sometimes they'll cut you off. If you're lucky, they'll just leave you on hold for a while"
Posted by Anonymous on 02/19/2007
I used to order Jackson Hole quite often for lunch, but can not continue to do so. While the food is often good, the condition and timeliness of the food delivered is deplorable. I've waited in excess of two hours for orders, which when finally delivered, looked like someone stomped on the dish repeatedly with much of it splattered all over the inside of the bag. I've put up with this sort of sub-par service far too long hoping it would get better, but I'm done; never again.
Posted by Anonymous on 01/23/2007
The burgers are fantastic, but calling an order in can be a problem. Sometimes they won't answer, sometimes they'll cut you off. If you're lucky, they'll just leave you on hold for a while.