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Murray Hill / Gramercy >
Posted by Disappointed Local on 04/15/2011
Pitiful. Just plain pitiful. Went there for lunch. Manger seemed offended that he had to seat me at a table. Place was near empty and now I know why. Took no less than ten minutes for the waitress to stop playing with her phone and come take my order. All she said was "Do you know what you want yet?". Class. After taking my order she sat down at the table next to me and ate her lunch. I was slurping on an empty cup. She did not ask if I would like a refill. She finished her lunch and went downstairs for a while. When she came back, she remembered she had a customer and picked up my order from the kitchen where it had been sitting for a while. She said nothing. Then she disappeared. I didn't see her again. I asked another waitress for a refill. Food is average at best. Really. Service is non-existent. Atmosphere is a joke. Food is like subpar diner food. Service is like bad diner service. Took my check (which the new server gave me) to the front and the hostess finally took it from me once she got through talking on the phone. She said nothing to me. Not "have a nice day", not "how was everything?" nothing.
Posted by Tom on 05/23/2010
My wife and I went to Jackson Hole after a recent Pearl Jam concert. Great food and wonderful service. We will be going back!
Posted by joeblack on 05/10/2010
I love this place! But the service is terrible. My girlfriend came from Greece and my brother and I decided to take her to the best burger place we know. Five minutes after our meal, they were in a rush to get us out. And this is not on only on this occasion. This is every time we dine there. I had to apologies to my girlfriend for our rude American customs. The burgers on the other hand are nice. Presentation is nice. The quality of the ingredients seems high and the meat melts in your mouth.
Posted by Homie on 03/18/2010
The meat did not tatse at all seasoned, and their version of medium was dry with absolutely not even a hint of pink. I would take a burger from any corner diner over this place. Very disappointing.
Posted by anomymos on 10/22/2009
We first called and they said no kid’s meal delivery. Then they hung up. Next my children’s babysitter called told them then the manager obnoxiously told her “I do not understand you” and hung up again. Lastly my son had to call and order. They hung up while he was giving the credit card number. They took 3 ½ hours to deliver. That is ridiculous. They overcharged and the food was cold and a disgrace. I HATE Jackson Hole Diner, would not recommend, and will never give them business again.
Posted by Ellen on 06/07/2009
I ordered for delivery. When I do, I always ask the total price on the phone to make sure I have enough cash on hand for the tip. On the phone, I was told my order total was $35 and change. When my order was delivered, I was handed a receipt where the "5" in the $35 was obviously changed from a "5" to a "9". The delivery guy tried to rip me off! I called the restaurant with him still there and they confirmed it was $35. Although I still gave him a $5 tip, I was annoyed and would not order for delivery from this place again. In addition, they forgot my onion rings.
Posted by Chicken Parm lover on 04/07/2008
Just wanted to give a shout out for my favorite chicken parm hero. I've had the "chicken fingers parmigiana" sandwich from jackson hole like once a week for the past few years. The other week, it was a bit skimpy on the chicken, but I called them up and they sent me a new one. The sandwich is great, crispy tender chicken fingers smothered in mozerella cheese, tasty sauce, and a role rubbed with garlic. Just had it now and couldn't think of a better lunch.