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Upper East Side >
Posted by Burger Guy on 09/17/2011
Have been to this location twice in the past few months and have been totally satisfied with the hamburger and fries that I and my fellow dinners ordered. Both times the service was attentive and friendly. Most recently sat in their small outdoor garden which was pleasant. Two or more can share a starter caeser salad (with your choice of homemade dressings) to accompany a great juicy burger and good steak fries. Not sure I would order other food items here since whether at this location or any of the other locations all I've ever eaten at a Jackson Hole was a burger...and a good, large, juicy burger sometimes is just what one wants and needs...and Jackson Hole consistently has met that want and need.
Posted by tmx on 06/18/2011
When I & my friend went this place, I ordered a $8.35 burger then the waiter asked me just saying "do you want fries?" I thought that's the one choice coming with the burger, so I asked him "what else do you have?" he said they have baked potato, onion ring, coleslaw. he never explained those are side menus & they're gonna charged $3.50 extra as a platter. My friend ordered a glass of beer & a $10.45 appetizer. When it came to our table, it came with bread which was $0.80. She was wondering why they made it like a sandwitch. When we paid, we found out that they charged us a bit more than we expected for each order. We asked the waiter & finaly their manager too, they are not nice at all, no appologies but lies. the waiter said that my friend ordered bread, she wanted it as a sandwitch... no way, who order what you even don't think about? They put more foods on your plate withont telling you but charge you. Please don't go to this place. Their burger was disappointing anyway.
Posted by PR on 04/07/2011
I visited the location on 2nd/84th St. Ordered burger medium rare. When it was served to me it was dead. Totally dried out. I never bring food back but was hungry and looking forward to eating that burger. They cooked me another one -- again I asked for it rare -- slightly pink on outside. It came back to me completely raw, bloody, not cooked at all. Practically tartare. Once again sent it back. The waiter stopped by infrequently so I had to go up to the kitchen. When the waiter did show up I showed him, this is RARE, this is not medium-rare. He insisted it was cooked when it WASN'T it was mush. He was neither helpful nor apologetic; I wound up bringing it home and cooking it the rest of the way myself. They have kids working who have no idea how to treat customers.
Posted by writa on 03/28/2011
I went to the Columbus Avenue location with a party of seven -- five adults and two children. I ordered a drink and apparently eight bucks only gets me a thimble full of Scotch and an awful lot of ice. But my biggest concern is that they gave us two tiny dishes of cole slaw for the entire party and when we asked for more we were told we'd be charged for it. That to me is unacceptable.
Posted by Ann on 01/20/2011
Good burgers...but a bit sloppy;too big for the bun. Slow service and dirty bathroom. The food is decent so it's a safe spot to stop into at any of their locations...you know what you are getting.
Posted by athena88 on 11/21/2010
I love this place--it's an Upper East Side standby; all the locals eat here. I love the buttered corn muffins that they grill... so bad for you but so delicious!
Posted by Josh on 07/10/2010
The Burgers are cooked Fresh right there on the grill for everyone to see... They take the ground meat roll it up and Bingo ! Been going there for 15 years Never seen a Microwaved Hamburger... Is it pricey ? yes a bit but you also get lots of food for your money. One of the Biggest Burger I have seen .