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Posted by Bora Sozen on 07/08/2011
I ordered Tuscan Chicken sandwich for lunch, the woman at the register who took my order seemed really depressed for some reason, then I waited 15 minutes to get the sandwich and there was only 1 gentleman ahead of me. The other woman who prepares orders was equally depressed. After throwing pre-cut unappetizing and nearly frozen chicken pieces and other veggies, she wrapped up the sandwich and yelled out TUSCAN CHICKEN and threw the sandwich bag on the counter as if she really hates the guts of this sandwich. I didn’t understand why she yelled out too, because there was only me waiting next to the counter and inside was nearly empty. I said thank you but she turned her back and walked away. And frankly speaking, this simple chicken sandwich was really bad, I guess when all the ingredients are really really cold and I mean ice cold - they become flavorless. So since I already gave $8.75 to one of their favorite sandwiches, I decided to fix the flavor problem a little and I asked for ketchup. At first she didn’t answer, so I asked again, and she gave me a look like how dare you ask me for ketchup? And I guess this strange attitude is contagious at Irving 71, because right after the sandwich maker walked away, a customer next to the counter spoke to me like I really annoyed her with my request and she said this is NOT a ketchup kind of place!... Oh dear...
Posted by PSS on 12/07/2008
I'd finally found a cafe' where I'd be comfortable ordering a double espresso and knowing that I'd experience better quality, service and product than that offered at Starbucks. The affair started at 14th street - Billy, the manager does a terrific job as well as an expatriated Brit, whose name slips me. But the best espressos, the quality, flavor and aroma of which has determined greatly, as it should, on the ratings of cafes, took a turn for the worst. At first I attributed it to training new folks but bad coffee continued to come my way. I'd never refused to drink an espresso but on one occasion I had to let them know and I politely did. I was offered another but paid and passed. The problem would be solved if they would only get their best espresso makers and train everybody to prepare it accordingly. 71 Irving and their location on 14th remain my favorite, for the food and the atmosphere. The folks behind the counter shouldn't be so disappointed in seeing someone who comes in at 07.15. A little appreciation for the job they are doing would go a long way at least with customers, who like myself, go out of their way in being courteous and respectful. Please fix the espresso and the attitude.
Posted by Shaky Jake on 06/24/2008
The food and snacks are consistently great. And I just love their coffee - I use it at home - but the quality of the beverage bought in-store depends on who is making it. When I go, if a certain employee is making the coffee orders, I'll either skip the joe, or order something iced - it's harder to screw that up. I wish they'd re-train them - I think they're just not tamping the coffee hard enough which makes the brew both weak & bitter. I feel bad mentioning it, but I feel it's important to be aware of it going in. That said, I've found everyone behind the counter to be both polite & knowledgeable. I know that some have grown cold waiting on their orders, but I'm a New Yorker by birth, so If I feel I've been waiting too long, I'll speak up. Problem solved. All said, I highly recommend this lovely cafe.
Posted by Anonymous on 02/13/2008
This atmosphere is really sweet and the food is lovely but the staff are terrible. They are rude and painfully smug. They'll sit behind the counter having in-depth conversations while clients wait for their orders. I literally watched my sandwich grow cold once while 2 employees behind the counter chatted. They are simply distracted and uninterested in their clients. The concept is great - I wish a competitor would come along and ute it more professionally.
Posted by Anonymous on 07/28/2007
Cute place. But can someone clear the air...is there wifi? Weekdays, not on weekends or evenings? Confused. Safe was a bit rude when ordering. Why have cute cozy cafe with rude staff.
Posted by Noga Delshad on 05/17/2007
Cute place to have coffee and desserts with friends or just sit and read. You can sit as long as you want and no one will bother you. They have a good selection of sandwiches and other food. Unfortunately, it's a little too popular so it can get packed.
Posted by Anonymous on 04/18/2007
The oreo cheesecake bars are so perfectly complimentary to the delicious coffee- I order this at least once a week. Although it's a bit snug it has a nice atmosphere and the only thing I don't like about Irving is the unfriendly staff.