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Posted by Disappointed on 09/06/2013
I used to be a HUGE Insomnia Cookie fan when I worked planning events at NYU, and ordered them for staff and students all the time. I now work in uptown Manhattan, and in addition to encountering an unhelpful, curt Insomnia employee on the phone yesterday (who actually refused to let me speak to a manager when I asked), my online order for pick-up at the Amsterdam location was a complete disaster. Not only did the Amsterdam location have NO record of my order (despite my email confirmation), but the manner in which they filled it was sloppy and unprofessional - even though I asked several times for them to please note that the order they were filling was a gift. The one saving grace was that I was not charged a second time when they filled my order. When I opened the boxes, the cookies where a haphazard, sloppy mess. It was embarrassing. The entire experience has soured me, and needless to say, I will not be ordering from the company again. They've lost a previously loyal customer.