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Posted by Anonymous on 10/10/2010
The evening started with 5 of us being seated at a 6 person round table.. then we were moved very rudely since only two ppl were eating... Moved in a way that the two ppl eating can stay but you other 3 are going to have to wait outside...:/ Food arrived quite promptly..along with the bubble tea and overly salty edamame. To make matters worse the sake we ordered was never delivered (yet it was miraculously charged on our bill -_-),nor was any complimentary water offered. They didn't even wait for us to completely finish eating yet grabbing plates off of the table left right and center..Smh. Overall, it sucked. Terrible experience I will not go back or recommend anyone else to go unless you enjoy terrible customer service and nearly dying from thirst!
Posted by five dolla on 10/08/2010
I've been living in upper west side for quiet some time. Whenever I don't feel like cooking, I call Hunan and get my usuals! :D One could say it's a bit pricey, and yes the delivery service depends on who delivers it, but the food is quiet decent. I'd rather pay a couple more bucks for my satisfaction. AND the receptionist that picks up the phone is very very nice and speaks quiet clearly, I love it! I'm tired of other chinese restaurants' receptionist being really monotonic and aggressive, so it is after all a good feeling when you place an order on the phone. I actually FEEL like a customer instead of some hungry person who just pays for the food. I don't have to be stressed on the phone. I recommend this place if you live on the 80s, 90s or the 100s(I don't know how far they'd deliver).
Posted by Anonymous on 09/12/2010
The food is good. The prices decent. Delivery - it all depends on who's bringing the food. One particular driver, an older man, smokes in the car and the food reeks of cigarette smoke when you get it. He is also obnoxious about the tip. He doesn't give back change, no matter the amount and instead asks you how much you want back and gripping the change rather than handing it back. He will also argue when he feels the tip is insufficient. Which is the case anytime the tip is less than $5. Pet peeve at a restaurant and for delivery. Annoying enough to keep me from ordering again. Too bad since the customer service when placing a phone order has significantly improved.
Posted by Oliver F. on 06/15/2010
This place has the best chinese food I could find in the area. Real chinese food, not chicken wings and fried rice with fries. And considering this is Manhattan, their prices are not that bad. I get the lunch special when I'm short on cash. it comes with rice and soup or soda. Score. The service is really good and fast, and the food is delicious. The portions are big and totally worth the prices. And they have bubble tea! I had delivery from them a couple times. They're really fast and they give you free stuff when you order over $10! I got the cold noodles and seafood wontons. So good. Once I ordered about $50 of food for me and my friends and they gave us 5 free things! Basically, go here for good chinese food that won't break the bank!
Posted by gordon on 06/12/2010
I'm a regular customer in this restaurant so far soo good ...service and all...
Posted by Anonymous on 03/12/2010
Very poor customer service over the phone. Extremely rude, to the point that I don't want to bother ordering from this chinese restaurant again.
Posted by Charlie Bass on 10/21/2009
I have been an avid fan of Hunan Balcony until several recent experiences. In October 2009, I experienced a surly manager identifying himself as Paul, food (curried rice in particular) that everyone said was inedible, and a refusal by the manager to satisfactorily replace the food or provide a refund. Most recently, finding my take-out less than satisfactory (dry, powdered ingredients sticking to the roof of my mouth, bad smells and aromas), I asked that the order be replaced. I returned the order personally after being told they would not pick it up. Upon arriving I was informed that no one named Paul worked there. Then I was told Paul was off for the day. Then, only after saying I had spoken to a manager named Paul 30-minutes earlier, did he magically appear - with the explanation there two Pauls working as managers. For more than 20 years I have patronized Hunan Balcony. In the past two years alone I have celebrated my wife's birthday with nearly 20 guests (imagine the cost of that), and have celebrated several smaller occasions both eating in-house and with take-out. It is both a gastronomical and social tragedy to see how far Hunan Balcony on Broadway - a staple of the Upper West Side community - has fallen. Both their service and the quality of their food is fast approaching the very bottom.