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Posted by gordon on 06/12/2010
I'm a regular customer in this restaurant so far soo good ...service and all...
Posted by Anonymous on 03/12/2010
Very poor customer service over the phone. Extremely rude, to the point that I don't want to bother ordering from this chinese restaurant again.
Posted by Charlie Bass on 10/21/2009
I have been an avid fan of Hunan Balcony until several recent experiences. In October 2009, I experienced a surly manager identifying himself as Paul, food (curried rice in particular) that everyone said was inedible, and a refusal by the manager to satisfactorily replace the food or provide a refund. Most recently, finding my take-out less than satisfactory (dry, powdered ingredients sticking to the roof of my mouth, bad smells and aromas), I asked that the order be replaced. I returned the order personally after being told they would not pick it up. Upon arriving I was informed that no one named Paul worked there. Then I was told Paul was off for the day. Then, only after saying I had spoken to a manager named Paul 30-minutes earlier, did he magically appear - with the explanation there two Pauls working as managers. For more than 20 years I have patronized Hunan Balcony. In the past two years alone I have celebrated my wife's birthday with nearly 20 guests (imagine the cost of that), and have celebrated several smaller occasions both eating in-house and with take-out. It is both a gastronomical and social tragedy to see how far Hunan Balcony on Broadway - a staple of the Upper West Side community - has fallen. Both their service and the quality of their food is fast approaching the very bottom.
Posted by anonymous on 10/21/2009
I was shocked to find that the chicken broccoli dish cost $12 and the beef broccoli was a $1 more. We also ordered the bubble tea and were highly disappointed with the quality. Both teas of two different flavors were watery, as if if they did not have milk.
Posted by anonymous on 08/29/2009
These money hungry people charge you $1.50 for a little more rice. They purposely give you a lot of sauce so it doesn't come out even with their little bowl of rice. They want .50 extra for brown rice but a buck and a half for extra white. And the bubble tea tastes like water. Go to Pearls on 99th and Amsterdam--they even give you free wine and they don't bust your chops for extra white rice!
Posted by anonymous on 08/21/2009
We live in Brooklyn which has no great Chinese (Hunan) restaurants. We travel over an hour to get to HB. Great food, they treat us like family since we have been regulars for two years (they know our names) even though we come every other month or so. If we lived in Manh we'd order in every night.
Posted by Catie on 08/20/2009
Ordered take out for 1st time - "Happy Family" was tasty, egg rolls were dry and not fresh. Delivery was almost an hour - rate Hunan Balcony fair. Will not call again - there are better choices on UWS.