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Posted by Max on 03/04/2012
I really enjoy the food here but the delivery service takes a ridiculous amount of time, common delivery times of 1 hour and on worse nights, 1 and half hours easily. They seemed to have an overtaxed delivery team or kitchen, plus whenever they deliver the driver clearly has at least 4 other orders with him which means they wait a long time after your order to send food out if you call at the wrong time. Really absurd.
Posted by Anonymous on 10/01/2011
I've been ordering from Hunan Balcony for years now and have always had good experiences until very recently with one of the delivery guys. He had a serious problem with personal space (which was quite uncomfortable esp. since I live alone) and also had a problem with the $3 tip I gave him for about 12 bucks worth of food. Call me crazy, but I think that's a pretty decent tip. Usually I get this very sweet man who delivers the food but sadly this other man came to the door. I still think the food is fairly decent but this newer delivery person has really put me off. I doubt that I'll be ordering from them again.
Posted by Upper upper west sider on 07/25/2011
This place makes great moo shu vegetables and has, by far, the best vegetarian selection of any Chinese joint in the hood - and they give you free stuff with every order. Tasty!
Posted by Anonymous on 07/05/2011
I always walk by and see the people on the "balcony" through the window and wanted to try this place. I ordered a tofu and vegetable dish and it tasted like frozen vegetables with tofu mush in a gross white sauce. Disappointing.
Posted by Anonymous on 07/01/2011
I really like the food here. The hot and sour soup is particularly good. But every time I get a delivery, the delivery guy complains about the tip. I'm a generous tipper, but from these guys I always get a pathetic sigh, or an incredulous look, or some muttered remark. Think $4 is a good tip on a $14 delivery? They don't. They think it's the worst thing that ever happened to them. I won't be ordering from here again, because I don't want to have to deal with the unpleasantness of the delivery people. I'm not the only person with this complaint; I wish the restaurant would get a clue.
Posted by Paris on 03/22/2011
The atmosphere was fine but the food was tasteless. The waiters were inattentive and surly. I had to send back a plate of vegetable fried rice because the veggies were still FROZEN! The salad was nothing but clumps of iceberg lettuce and some dried out looking broccoli and carrots. Won't be going there again......
Posted by Bocheball on 10/27/2010
Average food, even for the upper west side.What stands out though is the rude service. Once I asked for extra ginger, with my take out order. She snaps back, 'one dollar'. I have never seen an Asian restaurant that charges for ginger. The whole vibe of this place is off putting. Never will I return.