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Posted by Anonymous on 03/27/2011
I went there on a sat night invited to a birthday party. For some reason the hostess was yelling at me as soon as I entered the door and started setting all the ground rules of the place: Min $30, we cannot split the tab (party of 20+) you cannot stand here, you cannot order this.. For a moment I though all this was a joke.... The staff has not customer service skills, they treat you like if you are there to beg for money or food?!? Btw the food quality was sub-par!!
Posted by cns on 08/28/2010
I’ve traveled around the world and as a Native New Yorker, I have tasted the best and worst of food in the cleanest and dirtiest (yuck) of restaurants, which I might add are not mutually exclusive. After my recent excursion to the Middle East, I never thought I would come back to the US and find food that did the Middle East justice. Despite this, after trying Horus, I must admit it comes damn close. The meat cooked to perfection, the couscous not dry nor soggy , the tangine with perfect blend of spices, mezzo combo with hummus, falafel, babaghannouj, etc: shall I go on?
Posted by kevivnes on 05/10/2009
I went to Horus and as usual, it was packed.. lovely summer night so we asked to be seated outdoors and were told it would be a 30 minute wait. We were a group of 3 and patiently waited knowing that it might take a while. A table of 4 which had 2 people seated eventually started to wrap up and suddenly the hostess asks us if we're eating dinner. We say we're here for hookah and drinks (its a Friday night and Horus is a hookah bar) and she responds saying we can't sit at the table for 4 outside unless we eat. Not once were we told prior to this that we must eat dinner to have a table for 4. The waitress basically realized that we weren't going to spend a lot and therefore tip a lot and suddenly came up with new seating rules. In this light, does it even matter if their food / service is good?
Posted by vika on 03/01/2009
I had to post a review to worn people about this place!!!!!!!!!! (I am not the type to ever do this unless I feel its a MUST, ) So, I have reservations for 15 people for a saturday night(for my birthday!) I called a few days prior to confirm the number, and everything seemed ok. Once my guests arrive, they are told at the door that there is no such reservations and that they can not go in! Once I get there, super upset.... I speak to a guy at the door(who I spoke to over the phone) He apologize for the "no reservations" and said he will take care of it, mean while we have to wait outside(in the cold! me wearing a little dress!) the manager comes out with the same story, and claims he will take "care" of us that that I should not be upset!(I made it very clear that I was, its not a regular dinner for two, its a birthday party!) Long story short we stood by the bar for 1hour and 10min (yes, you read correct!) looking around us, there was no table... we asked again, he said another 30min. After all this wait, we had to go to another restaurant! I have never experienced this kind of service(in all my years living in Manhattan)
Posted by Anonymous on 02/16/2009
This was all in all a terrible experience. We were seated next to the door and forced to keep our jackets on through dinner. Because we were six people, we were also told that we each had to get the prix fix menu, but meanwhile there is no way all of our food ever came out of the kitchen. The wine was sour. The waittress never gave us the write number of dishes or silverware. It really was a disaster and a disappointment.
Posted by anonymous on 02/14/2009
We were seated next to the door, and had to keep our jackets on the whole time, and forced to pay the prix fixe menu (which had very few options) because we were six people. The food was poor, the wine was poor, and the waitress never once brought the correct number of plates or silverware. NOT a good experience, I'll never be back.
Posted by Kristina on 08/31/2008
I came on a Saturday night to what I thought might be an excellent hookah bar with six of my friends. Instead, we were treated with abrasive service from the hostess. After she informed us of the $20 minimum, we told her we wanted to cancel our hookah order (placed about 90 seconds before). She became belligerent at that point, and made us pay for the hookahs that we never smoked. I spoke to the manager afterward, and he obviously had no idea how to treat potential customers. He absolutely refused to refund the price of the hookahs that we didn't smoke.