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Posted by Jps on 07/12/2013
Never, ever again. I finally figured out why my husband couldn't stand going to Henry's. I would drag him here for dinner once every other month. And once again he begrudgingly agreed to go there for dinner tonight. I couldn't be a more laid back customer and my expectations are reasonable. I come from the Midwest for Pete's sake.....midwesterners are notoriously easy to please in restaurants. We rarely, if ever, send anything back. And my expectations of sevice are, well, let me put it this way......all you have to do is simply pay attention to your customer's needs. That's what I came to your restaurant for. To be taken care of. But finally I've had enough at Henry's. Wait staff....Do the things your supposed to do without having to be asked.....bring water to the table.....bread and butter.....make sure we have silverware to eat our food. You are paid to pay attention to what's going on. Restaurant Management.....care about the customers if they express disappointment, particularly when the customer demonstrates that there are incontrovertible issues with the service and food. If you claim to have an excellent chef in the kitchen but I disagree do not be so dismissive. Do not simply walk away from the table and act as if our expectations of quality food and service are unreasonable. And $13 cocktails that are literally the size of a thimble. Jesus h Christ on a stick..... I got bigger pours for less money at intermission of the musical Annie! AND I got to keep the cute cup. Your chef is outstanding, so you say?!? Well, there's a very good reason your restaurant is only half full at 9pm on a Friday night on Manhattan's upper west side. It's because you don't pay attention.
Posted by upper west sider on 01/05/2013
I live nearby and was thrilled when this place opened. The space is lovely - high ceilings and roomy, lots of dark wood, nice lighting. They don't crowd you in and it's not too noisy, so it's a great place to meet friends and have a conversation. The only problem is the food - very mediocre and overpriced. The dinners were always pretty poor, but they used to have good burgers, spicy fries, salads, and brunch, but now even those are pretty blah. Really too bad - it could be a real gem if only they would do something about the kitchen.
Posted by Angie on 09/05/2012
My husband and I ordered $80 worth of food. My medium rare salmon? Dry and tasteless. My husband's pasta was mushy. The warm chocolate cake was hard as a rock. Wish we ate somewhere else...
Posted by David on 07/16/2012
Henry's is consitently solid -- good quality for its pricerange and a nice spacious layout w courteous staff. I regularly get the Tuna w pistashio greenbeans, among other things and have found the quality consistently high.
Posted by A Local on 01/01/2012
What a disappointment. Our order was wrong; the food was cold; the entrees were very skimpy, and the prices have gone up. I've been coming here for years but won't be going back for a long time. I'll miss having it as a regular go-to.
Posted by Neighborhood Peron on 11/01/2011
The food is consistently mediocre. The service folks are very lovely but why did I wait 30 minutes for my entree. Then, in the middle of it, they say they are shifting servers so we get a new person that we never met. Then she offers us cheese on our pasta that we have half eaten. It feels neighborhood-y which is lovely but not worth the price or your time. It's NYC people! You have the world at your finger tips and Henry's doesn't cut it.
Posted by Norma H on 10/08/2011
I haven't been to Henry's in a couple of years and decided to take my family (2 of them from out of town) to dinner. Because we were six, we called ahead to ensure that we would be properly situated. Once there and getting a table made to seat four comfortably, we were already disappointed. We had - a change of waiters, mediocore tasting food (although the shank was great), a staff mishap caused one of our party members to get her shoes wet no asking if we wanted coffee or dessert..very disappointing...it may be another two years efore I go back...