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Food arrived within 30 minutes and was exactly as ordered, and hot. Soups are delicious, though the sizes could be a little larger for the prices. I ordered at lunch time during the week, and didn't have a problem.

All of Hale & Hearty's soups are good - that is never an issue. The issue here is the shockingly poor delivery service. Don't expect to ever get your order in less than an hour and a half. Also, most of the time, you will place your order and be contacted subsequently, informing you that something your ordered is not available. The key is keeping your patience with the subpar staff at this location. One nice woman who works there repeatedly had to call me to regretfully inform me that what I had ordered was not available. Because this happens almost every time, but I keep my cool and patiently try to find something else suitable, I always get stuff comped or get upsized for free. Nothing about this place is ideal, but if you want a good soup on the Upper East Side and don't want to make it yourself, this is really the only option.

Had them deliver to me on east end avenue for a week only to have them call and tell me that their company policy does not allow that. they'll go as far as york but the one block to east end is too much. very strange. i think someone got lazy. their sandwhichs arent even that good anyway, the breads always soggy.

I called at 8:26pm. they said they would not deliver because it was past their cut off time of 8:30pm. After a few moments they agreed only to state that they do not deliver past York Avenue. I live on 78th between York and FDR, the store is literally five Avenues away on 78th Street. Very poor customer service.