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Reviews from nymag.com
Posted by Anonymous on 12/10/2010
I was surprised by all the poor reviews as I think their soups are delicious and I love the 7 grain bread that comes with them. The sandwiches are good too - but I pick everything up on my way home so I guess the problem isn't the food but the delivery which I have never experienced.
Posted by Very Upset on 05/03/2010
I ordered online, was emailed a ticket saying my food would be delivered between a certain time, that time has come and gone, it is now almost two hours into waiting and still nothing, on hold right now with a representative for god knows how long. This is just unacceptable! I just found out my order was still at the restaurant! An absolute waste of my time. They should pay me for the time I lost waiting.
Posted by A Monier on 01/29/2010
soups are great, but when I called for delivery i was put on hold for 7 to 10 mins.
Posted by Fast service on 08/18/2008
Food arrived within 30 minutes and was exactly as ordered, and hot. Soups are delicious, though the sizes could be a little larger for the prices. I ordered at lunch time during the week, and didn't have a problem.
Posted by Anonymous on 02/23/2008
All of Hale & Hearty's soups are good - that is never an issue. The issue here is the shockingly poor delivery service. Don't expect to ever get your order in less than an hour and a half. Also, most of the time, you will place your order and be contacted subsequently, informing you that something your ordered is not available. The key is keeping your patience with the subpar staff at this location. One nice woman who works there repeatedly had to call me to regretfully inform me that what I had ordered was not available. Because this happens almost every time, but I keep my cool and patiently try to find something else suitable, I always get stuff comped or get upsized for free. Nothing about this place is ideal, but if you want a good soup on the Upper East Side and don't want to make it yourself, this is really the only option.
Posted by Anonymous on 10/18/2007
Had them deliver to me on east end avenue for a week only to have them call and tell me that their company policy does not allow that. they'll go as far as york but the one block to east end is too much. very strange. i think someone got lazy. their sandwhichs arent even that good anyway, the breads always soggy.
Posted by living on York Avenue on 06/12/2007
I called at 8:26pm. they said they would not deliver because it was past their cut off time of 8:30pm. After a few moments they agreed only to state that they do not deliver past York Avenue. I live on 78th between York and FDR, the store is literally five Avenues away on 78th Street. Very poor customer service.