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Posted by Anonymous on 01/13/2012
Pizza was the best I've had in Inwood/Washington Heights; however, the order was almost completely wrong. I ordered a 16" pizza with prosciutto and artichokes and received an 18" with artichokes only. I was charged for the larger pizza with full toppings. Wish they could have just listened and I would have been satisfied
Posted by inwoodites on 07/20/2011
Ordered almost 85 dollars worth of food. Chicken Cesar salad ended up being a house salad, pasta had hardly any sauce on it. They sent 2 packs of utensils when we ordered so much food. Never ordering from there again. Sorry!
Posted by Pizza Lover on 06/23/2011
Their food quality is great when compared to the other pizzerias in Inwood, but its still nothing like traditional NYC pizza. The big plus is freshness. They do serve fresh food, unlike much of the area, and the store is always clean inside. Service is way better in store, they never seem to have anyone who knows how to take phone orders and they are a little pricy for a pizzeria this far above 86th. The slices are thin and often doughy so you have to get well done.
Posted by Hoping things have changed on 06/13/2011
I love the pizza. It's the best pizza you can get in Inwood. But good luck getting it! Grandpa's pizza is never my first choice, even though they make the best pizza, because you can die of starvation waiting for your delivery. It sounds like things have changed so maybe I'll call them instead of one of the chain pizza places next time.
Posted by SiMeHaceFeliz on 08/23/2010
When I first moved to Inwood 4.5 years ago, I was told the best pizza in the neighborhood was at Grandpa's. If you like thin crust brick-oven pizza, I completely agree. However, the phone service/delivery times used to be terrible (see previous reviews). I once waited 1 hour 45 mins for my pizza. The woman they used to have answer the phones was also not very nice. But, they listened to people's complaints! And now the delivery is usually about 30-40 mins, (I live 13 blocks away) sometimes much faster. The woman they have answering the phone is so pleasant and sweet, you can tell she's smiling. The pizza is still good, their menu has expanded to offer quite a few things that are not on this menupages menu, so when you order, get a full menu. I agree with previous reviewers. The wheat pizza is really good! As is the baked ziti. I like the Chocolate Mousse Cake but really don't like the cheesecake, it seemed dry/too cheesy the one time I tried it, but that was years ago, so it may be better now, too.
Posted by EJ on 08/22/2010
Called tonight to place a delivery order and was prepared to give the phone girl a piece of my mind if she said they don't deliver to my address. I can see from other reviews that they have delivered as far as the 180s, so not sure what the big deal is and why sometimes they won't. Pleased to report that the girl answering the phone was pleasant. This is honestly the best pizza in the neighborhood so I am glad to see that the new management has made some positive changes.
Posted by Mark on 06/22/2010
Ok so everything food wise I've had from this place I have liked a lot! Pizzas, pastas, desserts... I had one incident where the pizza crust was burnt black I called them and they sent me another one (of course they tried to explain that's the way brick oven pizzas are etc., but I had already had a half a dozen or more pizzas from them and none were ever black on the bottom - usually just right - and I knew better, however they did make good on it - so I continue to order from them). I also usually ask for fresh basil on my pizza and they forget it like over half the time, but they always give me a break on the next one or something to make up for it - I'd rather just have the basil on the pizza, but hey to me they've done a fine job overall - they usually even offer to bring me some basil - all in all I've felt like I've had good service - I have waited a while for a pizza - but the majority of the time I get them within a reasonable time. Also the girl who answers the phone, though she is fast or quick - she's probably getting like 100 calls a minute - and whenever I have had a problem like the burnt crust or basil missing etc. she has taken care of it and been really nice - maybe different girl than others on here are mentioning, but maybe not... I have no way of knowing... Now about the pizza I order I usually order a Margherita pizza with fresh basil and regular cheese - light on the cheese and extra sauce - and they get it right most of the time and when they do it taste fantastic - very fresh tasting crust, sauce and basil, and I like how they bring you the little cups of garlic, crushed red peppers, and parmesan cheese, their Apple pie is delicious too. It's probably the best pizza in the neighborhood, and can stand up to any pizza I've had in NYC. Oh one more thing it's a thin style crust which I like a lot. I'd recommend giving them a try, they also take credit/debit cards which is a nice change. Writing this has has made me hungry and I'm about to order from them tonight. If I experience anything different I'll be back.