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Posted by PeterP. on 01/15/2009
Really good food, poor service, though. I would noy recommend this place on a first date, but after that, you should go there.
Posted by Long-time local resident (24th St) on 01/04/2009
Yes, people stand outside waiting to be seated. Yes, people rave about the place. Sure, the food is pretty good to sometimes-very-good (the pork soup dumplings are delicious). But, the service is beyond unacceptable. Whether you dine in, order for take out, or have it delivered, the experience you have with the staff in person or on the phone will put you on a hunger strike. After four years and more orders that I can count, we have finally given up the Grand Sichuan and will dine elsewhere.
Posted by rob on 10/23/2008
I won't order tilapia in a restaurant since I don't like to eat farm-raised fish. I asked the waitress about the fish filets in chili sauce, and was that it was flounder. It didn't look or taste like flounder to me. When I left I asked the women at the front desk what kind of fish it was, and she said it was tilapia. I've only had two dishes here, but based on those I don't understand why there are throngs here, because yes, the service was indifferent to rude, and the food was not exceptional.
Posted by michael on 10/16/2008
Contrary to other reports we've found the waitresses to be very friendly and helpful once you break the ice. As for the food, we have never been disappointed but recommend sticking to the Sichuan options.
Posted by JennInChelsea on 10/15/2008
Grand Sichuan is a crowded little place. There's no room to wait and they cram the tables together. However, the food is amazing. It's very fresh, authentic, well flavored, and you get a lot. As with most Chinese restaurants, the service is very straightforward. They wait until you're fully ready to order (food, drinks, etc) and then only come back when you ask. They're not being rude, it's just how the service works. Highly recommend. (Though maybe not for a first date.)
Posted by Anonymous on 07/26/2008
The food is very good, but the service is sub-par. I recommend ordering takeout. Not a good place for a first date. Waitress took our order and brought the food, but no one ever returned and our waitress went home. I asked for the bill at the register and they asked me to track down one of the waitresses. I won't be returning to this restaurant.
Posted by kate on 07/24/2008
Authentic down to the brusque service. I think that's pretty standard for most authentic Chinese restaurants. They're all business. Conversely, don't be afraid to get their attention. The meek will only inherit slower service.