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Posted by tom on 09/23/2009
They have probably the best Chinese food in Manhattan. Even better than Chinatown places. But the service can use a bit of improvement.
Posted by WaterNYC on 09/02/2009
On the positive side, this is almost certainly among the top 10% of Chinese restaurants in the city based on its large and varied menu, the quality of prep, and the fact that it more closely reflects real Sichuan cuisine than 95% of the "Sichuan" places in the city. Well worth a visit and I've gone back a few times. The minuses are that this is set up as a neighborhood Chinese restaurant with very basic furniture and settings, and staff who are not unfriendly but who could just as soon be working at the DMV. Go for the food and not for the atmosphere.
Posted by molly on 07/29/2009
Honestly, I think the reviewer below ate at a different restaurant. (Or works at one.) This is one of the best sichuan places in Manhattan: spicy, authentic, and delicious. Avoid the "american-style chinese" section of the menu, and aim for gui zhou chicken, dan dan noodles, sour long beans with minced pork, chicken with chinese broccoli -- all excellent. as for the service: suck it up. they're fine. it's not le bernadin, and they've never messed up my delivery in over 5 years of orders.
Posted by Sascha P on 07/15/2009
This is the first review I have ever written for menu pages, but I felt I had to warn people about this restaurant. Let me start by saying that I am by no means a food Chinese food snob. I have eaten some dirty, nasty Chinese food before. I'm talking about deep Brooklyn, bullet proof glass type of places. This place is the worst Chinese food I have ever eaten by far. We ordered to very different kind of dishes. One a chicken and vegetable dish, and one pork and noodle dish. Both disgusting. My chicken was basically fried cornstarch covered in salt and MSG. I''m not sure there was any chicken in the actual dish. The noodles were slimy and the pork tasted old an gamy. Seriously, avoid this place at all costs. You would be better of licking a sidewalk covered in salt and MSG than eating here.
Posted by Barry on 07/08/2009
Very good, authentic, and extremely popular Chinese restaurant. The freshly killed chicken dishes are a must. However, service is atrocious. Wait staff are unresponsive, rude, and can be vulgar. Entrees show up late. Complaints to management are ignored. Management and staff have no inkling of the meaning of "customer service". Go to China town instead for fewer crowds, faster service, and a more congenial atmosphere.
Posted by Chelsea neighbor on 07/05/2009
I ordered from here and they got my order wrong. I sucked it up and ate what they sent. A week later, when I called to order the same thing, I very nicely asked the woman on the phone to make sure they got the order right this time., She said: "I wrote it down. That's all I can do. I don't work in the kitchen." Stunned, I said: "But you all work in the same restaurant, right?" Her response: "I don't go in the kitchen. All I can do is write it down." If you want arrogant, shoddy service (as noted by commenters below), this is the place for you. If not, there are lots of other great Chinese places in the neighborhood.
Posted by Melanie on 06/01/2009
I've lived in the neighborhood for 15 years and never loved any of the Chinese food restaurants in the hood. Then one night my husband and I noticed the long line outside Grand Sichuan and decided to check it out. We were really pleased with our meal and continue to order takeout from their restaurant. My husband swears that the food always seems to taste better when you're served food at the restaurant instead of having it delivered, but I haven't noticed any difference. The worst thing about ordering takeout is the credit card Nazi that answers the phone. God forbid if you are going to charge anything under $15 she will be sure to give you attitude by letting out a big sigh of discontent. Aside from that, the food is quite good!