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Posted by Anonymous on 10/08/2011
I live in the neighborhood and have been ordering from here for a long time. It's convenient, and the food is good. However, the staff is extremely rude. Like a previous reviewer said, they will literally hang up on you. They are very rushed and my mom, who has an accent they mocked, has actually stopped ordering from here because she found their attitude so off-putting. If you want Chinese and don't mind an unpleasant phone call, order in from here. But don't eat there! Don't put yourself through sitting in that environment for an entire meal. I'm sure if they hired new people or adjusted their attitude they'd be everyone's favorite place!
Posted by Anon on 09/24/2011
I call for delivery quite often as the food is excellent but am constantly surprised at just how rude the front desk people are. In person, during my monthly visits, they don't even look at you when speaking or just don't even respond to an inquiry for a table. On the phone, they lecture on the correct way to order and are just downright rude.
Posted by NYC Girl on 09/03/2011
Food was delicious but the wait staff were invisible and i had to get up a few times to try to flag them down just to get water.. i would never eat there again, just take out. interested to see if that is any better or will i be waiting forever...
Posted by fantastic good on 08/10/2011
The food is amazing. try the steam fish or chicken with sour cabbage! of course my favorite is the soup dumplings. staff seems unfriendly because they don't really speak english which might come across being rude. I have been coming here for 4 years and have not been disappointed.
Posted by Anonymous on 07/12/2011
This was our favorite chinese restaurant. We ordered tonight and at my hungriest I ate no more than a few bites. The egg roll tasted funny and the cashew chicken was more like a cheap fish than a chicken. It was the most unappetizing chinese food i've had in 27 years. I'll never go back....unless i want white rice of course.
Posted by CuisineCrazy on 06/03/2011
What used to be my favorite Chinese restaurant in Manhattan, after 15 years, has gone downhill. I can only surmise that it's been sold or they have an entirely new kitchen staff. What used to be the best Shanghail soup dumplings in the city are now forgettable and bland. The Yung Chow fried rice skimped on the various ingredients and the rice was a darker color than ever before, tasting like it was cooked in a dirty wok. We ordered the soft shell crab with ginger and scallion, tasting like it was made in a deep fryer and consisted of one (or less) crab with a lot of scallions and very little ginger. The waitress staff seems to have changed but are as gnarly as their predecessors. I may give Grand Sichuan ome more chance, but in Manhattan, two strikes and you're out.
Posted by Anonymous on 04/25/2011
I live in the area and have been ordering from and dining at this restaurant many times. I keep going back because the food is great at low prices. However, the service is pretty bad. If you call to place an order, they will actually hang up on you without saying thank you or goodbye. They also rush you to leave the restaurant. It's like they're too busy to attend to their customers! It may be popular, but it's not that crowded. Have never written a review before but wanted to share this as I am considering not returning, despite the convenient location.