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Upper East Side >
Diners & Coffee Shops >
Gracie Mews Diner
Posted by Anonymous on 10/08/2014
Ordered in a Mexican burger that comes with guacamole and salsa, neither of which were on the burger or in the bag. Guy who answered was perplexed by my questioning their absence and I'd still be on hold had I wanted to spend the evening on hold. This place has consistently good food but their service is slipping.
Posted by Deb on 09/17/2014
We have been coming here for years. Maybe better for breakfast or lunch. Tonight food was average but service was poor. Had an error with food and had to speak to manager and he did not care. He said too bad. It was disgraceful.
Posted by Juan Dominguez on 05/02/2014
I heard good comments about this diner and I decided to order a simple cheese hamburger. Oh my Lord! What I received was a burned and cold hamburger not to mention without ANY cheese. Very disappointed.
Posted by Katie on 03/20/2014
I have never been so upset with a response in my life. You hang up on a customer after putting them on hold AND getting verbally frustrated for your poor phone connection?! Okay I will not be ordering from you ever again.
Posted by Christopher on 07/19/2013
I will never go back to this diner. The poorest service I have ever had in my life. I was sitting at the counter bear the orange juice machine at 10am NO ONE offered me a menu or to take my order for ten minutes. The wait staff that was handle take order kept slamming things on the counter as if he was upset with someone. Finally got my food, burnt and guess what, my water came as I was ready for the bill. Never Order From Here
Posted by Kelly on 06/20/2013
I've been going to this diner almost every week for the past 7 months or so with my baby daughter....today was the last time I will ever go there again! We were treated with such disrespect by the manager that I will never go back there. They do not care about their customers! And the quality of the food has gone way down!
Posted by captain on 06/11/2013
Gracie Mews is among the best diners on the UES, for sure. Lunch and breakfast is always good and service is prompt. My favorite diner, but not for dinner because they charge prices that compare to some really good restaurants in the neighborhood. I will continue to lunch here.