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Gracefully (CLOSED)

  • $
    RatingAvg. Dinner Entrée
    $$$$$Greater than $25
    $$$$$18.01 - $25
    $$$$12.01 - $18
    $$$7.01 - $12
    $Less than $7
  • Delis, Sandwiches
  • 28 Avenue A, New York NY10009 40.723172 -73.985204
  • (Btwn 2nd & 3rd St)
  • click map to interact
  • (212) 677-8181
  • 0

User Ratings (Based on 14 reviews)

Food 4.4 Value 3.8
Service 2.9 Atmosphere 3.3

Other Restaurant Info

(212) 677-8181
(212) 353-9215
Major Credit Cards Delivery Hours Daily: 8am-7pm
Daily: 24 Hours
Breakfast, Lunch, Dinner
Open Late, Open 24 Hours, Delivery, Wheelchair Friendly, Accepts Credit Cards, Take Out, Catering
Min Delivery:

User Reviews

  • Gracefully

    Posted by Rob of NY on 10/20/2014

    Great food, frequently rude or indifferent service

    I do purchase there frequently. But, I would buy twice as often if their service wasn't so indifferent or downright rude. To have delivery, I've called as many as 3 times and then just given up and ordered elsewhere. If there customer service matched their food, they would be a treasure. As it is, they have a long way to go.

  • Gracefully

    Posted by Salon on 02/07/2011

    Customer Service Issues

    Food is amazing but the worst customer service. On more than one occasion they we're extremely rude on the phone.

  • Gracefully

    Posted by Anonymous on 07/01/2010

    So rude on phone.

    You know, I would order here more often. But they are so rude on the phone, it's not worth the expensive prices.

  • Gracefully

    Posted by jo on 05/19/2009

    seriously SO mean on the phone

    I LOVE Gracefully and have been a dedicated customer for the past six years that I've lived in the neighborhood...they have great products, beautiful produce, and I've always been satisfied with them. However, the other reviewer is right...they are SO MEAN on the phone. I'm home sick from work and laid out in bed, all I want is some nourishment. The guys on the phone literally YELLED AT ME two times - once for calling something the wrong name and then cut me off when I was trying to explain what I was talking about. I'm in the service industry and I know customers can be annoying, so I'm usually laid back about this kind of stuff, but this was extreme. In fact, I've never specifically written a review to reprimand a place for bad service, but for the prices they're charging the staff at Gracefully should be the model of politeness....sorry I tried to order $8 worth of food from you for $30. my bad.

  • Gracefully

    Posted by the gooch on 05/29/2008

    Why Are you So Mean?

    I've never had an easy time ordering a delivery from this local grocery. I've been a loyal customer for over 5 years at this point and never have a problem when I'm in the store, but their phone etiquette could really use some work. No one ever speaks English and after they put you on hold for 5 minutes someone comes on to take your order, yells at you and is hands down a jerk. Could anyone at least pretend to be psyched that we are spending money at your joint? It nearly makes me yearn for the impersonal nature of Whole Foods.

  • Gracefully

    Posted by Anonymous on 02/16/2008

    Best wraps ever!

    Love love love this place for wraps. The grilled salmon and grilled eggplant are my favorite. They def give you a lot for your buck. My boyfriend gets the chicken caeser wrap and there is a lot of chicken in there. Great prices for the wraps and also an awesome salad bar. love love love it here! Also good seaweed salad sushi roll.

  • Gracefully

    Posted by Anonymous on 02/12/2008

    Great all around!

    This place is great for so many reasons. They are a gourmet supermarket so you can get all sorts of unique foods that might not be in your regular market. Their sandwiches are great as are their breads and coffee. Gracefully is definitely the only place I know that has an olive bar. Can be a little on the pricey side to do your weekly shopping, but for a delicious lunch or breakfast, definitely a winner.

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