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Midtown West >
British (Modern) >
Gordon Ramsay at the London
Posted by Dori on 10/13/2008
We were seated timely for our 6:30 reservation last night. Four hours later when the meal was finally finished that was the only thing that was timely. I've never experienced such service. Our table ordered the 7 course tasting menu. After every course, long after everyone at the table finished their food, our empty plates would linger in front of us for at least 10 minutes. Then we would wait in the depressing dark dining room for at least another 10 minutes for the next course to arrive. They routinely forgot to give some members of our party their sauces, breads, etc that accompanied the courses. Someone ordered a drink and she was told by our head waiter that he doesn't take drink orders. Instead of just giving the message to whoever deals with drinks he told her to wait for the person that took drink orders. When that person finally arrived the drink didn't come until 30 mins. later when she had to bring it up again to the head waiter. Four people at the table ordered the cheese plate for dessert. The person serving the cheese took 30 mins to cut and distribute the cheese to the 4 people. By now it was already approaching 10PM, 3.5 hours after being seated. I haven't even remarked about the food which was good, but who cares! To have to be subjected to this service no food is worth it. I feel like they should have paid me-instead of the $215 tab per man we had to pay to be tortured last night. We were sucker punched in the worst way.
Posted by Anonymous on 10/04/2008
Relaxed atmosphere, a tad noisy, but not disturbingly so. Even the amuse-bouches (amuses-bouche?) are superb.
Posted by Mid Towner on 09/02/2008
Had to call in a favor from a friend to get this reservation, showed up at 7PM sharp and entered a boring and bleak dinning room that was half empty. That is not impressive to begin with plus the front of house staff had no idea how to handle themselves or a NYC restaurant. I can't say anything bad about the people in the kitchen because the food was good, especially the seafood, but not quite good enough for the money we spent so for that it is over-rated. The Maitre D and the hostess where comical to me but clearly liked themselves a whole lot more than I did. This day in age you have to have a good attitude no matter who's name is on the sign. It could be a restaurant I would regular if they had decent people running the place, but until Chef Ramsay does some re-shuffling, I'll stick with other spots.
Posted by elena on 03/09/2008
i've been wanting to come here for a long time but could never get a reservation. finally, once gordon's TV shows went off the air, we were able to secure a table for 4 on Sunday night for my birthday celebration. the food was great. everything from the amouse buche to the trolley of desserts, to the cocktails was amazing. we ordered off their 3-course prix fixe menu and were considerably stuffed later. the food was the only thing we liked. i was really disappointed that we were seated immediately by the entrance, next to a rather fragrant cheese cart. there were 2 open tables in the far corners of the room - one was for 5 (so what?) and the other was reserved for another party. 2 hrs later, as we were leaving, both tables were still open. this unkind move made a very nasty impression on us! the courses were paced NY style. our meal was over in an hour and 15 minutes - if my friend hadnt ordered tea, we would have left right then. since the kitchen is one of the best in town, we decided to return some day but eat in the front cafe rather than the back dining room. i did not enjoy the dark grey mirrored interior of the formal space - it was depressing on its own, and especially when compared to the vibrant lively front room. thanks for a good meal. its a real shame about the inflexible service.
Posted by ellenost on 11/29/2007
Had a great lunch. Food, decor and service were wonderful. Looking forward to dinner.
Posted by e.villager on 11/18/2007
I have eaten here twice.. once in the main dining room and once at the Chef's table (this experience is INCREDIBLE and if you have the means I absolutely suggest you reserve this!) First of all this place has 2 michelin stars which is like a 28 for everything in the Zagat guide. Second, Gordon Ramsay is a perfectionist in his businesses and this is no exception. The food, service, and overall exeperience lived up to and exceeded my expectations.
Posted by Foodaholic on 11/05/2007
My husband and I had the tasting menu and were delighted by the food. Everything was prepared perfectly. The service was good, not great. In such a high end restaurant you expect things to go smoothly. They did not at Gordon Ramsay. The service was just regular. Of course you got the "sir and madame" but food was brought to the table while I was in the ladies room. The wrong flatware was brought to the table for our next course. The young waiter who brought the chocolate and candy cart to the table explained to us that he really didn't know anything about them and he was just told to bring them to every table. I know that everyone has to start somewhere, but at $500 I don't want to know that you are clueless. Maybe after a little more polishing this could be an excellent restaurant. I would try it again in about a year.