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Posted by Anonymous on 04/29/2010
I am a regular at this restaurant...amazing Japanese food. Delivery on the other hand is poor. The restaurant's delivery mistakes are blamed on the customer, the servers become extremely rude, no apologies are offered, and they do NOTHING to rectify the situation or make the customer feel like they'd want to come back.
Posted by Rahul on 03/18/2010
First off, I've only ever ordered for delivery so my comments are specifically for delivery orders. The sushi here is great, very tasty and it is one of the better sushi restaurants in the area. However, ordering is a bit of a problem given that whoever picks up the phone (a) is downright rude and (b) has a terrible command of English. So, you'll get great food, but you'll be pissed off too!
Posted by eastsider on 02/06/2010
I went here on a sat afternoon, with my gf and some friends from out of town. I found the quality of the food to be quite good (the toro was excellent). Unlike some of the other reviews, we found the service was good for our party of 5. I would go back.
Posted by UES Local on 01/30/2010
My wife and I eat eat here regularly (once or twice a month) because the food is excellent home-style Japanese, with a wide variety of options to choose from. Much better food than any other Japanese restaurants on the UES (not including restaurants that exclusively serve sushi). I would agree that the service can be off some nights, and the atmosphere is generally quiet. But I would definitely recommend this restaurant based on the quality and selection of Japanese dishes.
Posted by not coming back on 09/30/2009
There are lots of English errors on their menus therefore it's hard to understand what they offer. I won't come back to this place. OVERPRICED! Meal are small sized and salty. Yeah, I can surely find better places in the city.
Posted by Gretchen R on 07/20/2009
I live around the corner from this establishment and used to frequent it quite often. Since 2009 though the quality and service has deteriorated noticeably. The quantity of food presented has shrunk and there are noticeable substitutions of cheaper ingredients (real wasasbi root for imitation horseradish, jumbo shrimp for baby shrimp, etc). To make matters worse, the owners have become careless, even rude and a real laissez faire attitude permeates the place. I keep waiting for the old Gajyumaru to return but until then I would stay away. There are much more satisfying japanese experiences in the city
Posted by James Avery on 07/15/2009
Having read the reviews, I am baffled about the ones that compliment the service. We attempted to substitute the tuna rolls for salmon rolls in our sushi dinner and were met with a flat out, angry NO. We offered to pay extra and the server became increasingly angry with us and summoned the owner who sided with her. The whole experience was completely shocking and left us speechless. It seems that along with the benefits of having a genuine japanese family-run operation comes a genuine carelessness about the realities of new york city dining. This is a very you-eat-what-we-serve style place. Be careful