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Midtown South / Chelsea >
Posted by Not a friend of friend house on 01/02/2013
I have never submitted a review on menu pages, but feel compelled to do so as my experience with Friend House was so terrible. We ordered delivery at 10:28 pm and received an email confirming a 40 minute wait time. When our food had not arrived after one hour, we called the restaurant and the hostess told us that our food would arrive in ten minutes or less. An hour later, we still had not received our food. We tried calling the restaurant several times and were hung up on by the hostess before we could even ask about our food. The food finally arrived over two hours after we had ordered it, and it was so cold and smelly that it was inedible. I will never order from this restaurant again.
Posted by Josh on 11/15/2011
Earlier tonight I went to Friend House with some friends after work and had some of the most amazing drinks from the bartender there. We started with the Sake and Sapporo special and continued on with some Jameson and Mojitos. These guys know how to pour a drink!
Posted by Anonymous on 10/19/2011
Haven't been to friend house in a while and was pleasantly surprised by the new lights and layout. It seems that they are still in progress but looks food thus far. I went here today for happy hour, apparently they have a free hot sake special when you order a sapporo. I gave it a shot and for a guy who doesn't normally drink beer it was a good change of pace. The dinner there was also quite good, I think they may have gotten a new chef because it was far better than I remember.
Posted by Gregory on 08/14/2011
I have been a long time fan of ths establishmnet but sadly to say the service and food quality have gone down the drain. I placed an order on Seamless web it too over 100 mins to arrive. I called twice and the first time the woman told me that my order was big and laughed another 45mins later I was told the order is out and that there is no way for them to track it but they would be willing to give me 10% off of my next order. I am in the business and am disgusted at the level of service and the way this was handled. Sadly like the review below they just lost another customer.
Posted by Kyle Salter on 03/14/2011
i have been going to friend house since i moved to the city 4 years ago and tonight will be the last time i take out or order delivery from them. unless you are dinning in, don't waste your time or money. they constantly screw up my to-go order to the point that i check my food before i leave because i am absolutely sure they've messed it up. tonight they messed up the order 3 times before they finally got it right. but what upsets me is not that i have to spend 10 extra minutes in the restaurant until i get my order right (i rated the atmosphere a 4 because it is nice inside). what upsets me is that the service is horrible. they don't apologize. they don't care. they constantly charge me way too much for a salmon avocado roll and seaweed salad and they don't even have the courtesy to say sorry for their ineptitude. they think they're too cool for school. well guess what, they aren't. unless you're greasing up your stomach before a night out on the town, forget about ordering from friend house.
Posted by disgruntledww on 02/06/2011
Ordered my vegetables steamed (dietary restrictions) and they were sauteed heavily in oil. I called to check and ask for steamed ones and they swore that the vegetables were steamed. I'm looking at a pool of oil in the bottom of the container. Sushi was not very fresh. Going back to my local favorite for my delivery sushi from now on.
Posted by Hattie Hathaway on 01/02/2011
Everything I have ordered from here has been excellent AND they never get the order wrong!