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Posted by Anonymous on 12/06/2005
The service was wonderful...both at the location and on the phone when ordering delivery.
Posted by Anonymous on 11/08/2005
I love the food... but the service is poor. They take forever to bring your food. When you call, management can be rude. Although I love the food, I am not sure I will continue to pay to receive the service.
Posted by Don on 10/14/2005
I've been to Fresh Basil's several times for lunch with friends and co-workers and had never been disappointed, however, dinner is another story. Even though there were only 3 tables seated, they were VERY hurried with takeout orders. My appetizer was fine, but the lasagna came out cold. When asked to correct it, they threw it in the microwave and brought it back to me in about 2 minutes. I can get Swanson's at home! When asked, the waiter was unapologetic, and asked if I would rather wait 30 minutes! My advice is if you go here at all, do so during lunch.
Posted by Icequeen on 09/20/2005
They serve good pasta dishes. Sometimes it comes out over-cooked, so you need to ask for al dente.
Posted by Joe on 08/07/2005
Great prices and very good pasta (and that is coming from an Italian) make this an excellent value!
Posted by midtowneastsider on 07/01/2005
Food quality is actually quite good, and takeout business is relatively efficient (though arguably pricey for takeout). Service in the store is rude, from the waiters to the management; they certainly never learned that the customer is always right -- or even often.
Posted by tmw on 06/08/2005
I interned around the corner last summer and LIVED off of Fresh Basil. I literally ordered from here at least 3 times a week and never got tired of it. Now that I've moved to Harlem, I still find myself traveling to eat here as much as possible.