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East Village/ LES >
American (Traditional) >
Posted by SoHoResident on 10/23/2006
It's the way you say it. This is where hipsters go when they grow up. We had a good experience, but it was kind of brought down by what we saw around us. My husband and I went here on a Saturday night at 8:00 pm. We had a two hour wait, which is pretty customary for a popular restaurant, not a big deal. The hosts were very nice, the ambiance is great, the food is really good. Service is the issue--it was sort of higher-end food with lower-end McService. While waiting at the back bar to be seated, we found good service with enormous attitude. After the bartender gave the woman next to me sugar instead of salt for her cod, which ruined her meal, she quickly made it right by offering a new dish, but she was kind of a jerk about it. She did the right thing, but couldn't bring herself to be gracious. Later, when I was poured the end of a bottle of wine (no issue there) but about a 1/2 inch of sediment, I was very promptly given a fresh glass when I asked, but it came with a condescending remark about knowing about "quality wine." A little sediment is good, yes, but a 1/2 inch isn't something I'd give to guests. It's not what you say, it's how you say it, and little attitude improvement would go a very long way. When we got to our table, the servers were very nice and well-intentioned, but we didn't see much of the (hard working) server, and we got the feeling it was sort of a "get them in, get them out" philosophy. Maybe they need to hire a few more people? When our meal came, it was excellent, and the lavender ice cream dessert was lovely. The ambiance is great too. With a little tweaking, this place will be phenomenal.
Posted by Event Planner on 09/11/2006
I plan events for a prominent cable network. My job includes checking out new and upscale restaurants, and I went to Freemans on the recommendation of more than one person. I've yet to actually have a meal there and doubt I ever will. The attitude at this restaurant is quite poor. The first time I went there, it was very late, and there were plenty of empty tables. I was with a friend who is disabled and walks with canes, and we were told if we weren't eating we would have to sit at the bar. Anyone with an ounce of generosity would have seated us so my friend could be comfortable. Instead, he was forced to ask a manager to let us sit. The next time I went, we were willing to wait the hour and a half for our table, but there were no empty seats at either bar and nowhere to even stand comfortably. When one of my friends asked the hostess if she would call our cell when our table was ready, she tersely replied "We don't do that." This at a restaurant which inexplicably won't take reservations. I've eaten at some of the best restaurants in the city and across the country and never have been treated with such an attitude. Part of what makes a great restaurant is graciousness - making the customer feel welcome and accommodated. At Freemans the hostess might as well have said "Whatever, we don't need your business." No food is that good. The next restaurant we went to that night was also packed and the hostess graciously brought us drinks and offered to (guess what?) call our cell when a table came free. When we thanked her profusely, she said "It's no big deal. I know how to use a phone." Exactly.
Posted by Mike on 07/19/2006
I live around the corner and have become a great fan of the place. Great food and atmosphere... hard to find a place with better value. Only the service could be considerably better, depending on which waiter you get.
Posted by Denzel on 05/14/2006
If you want to impress someone, or just take them to a great New York Restaurant, this is it. Upon entering the restaurant, you find you are in a completely self contained world. The food is divine. Divine. And the winelist is both ecclectic and delightful. The desserts are absolutely incredible, and this is a great place to take your time and dine with someone special. The steak is fantastic, and everything comes out fresh, hot and delicious. Cheese plates. Cocktails. Devils on horseback. Artichoke dip. The blueberry creme bruelle is the most fantastic thing I have ever had in my entire life. Enjoy this perfect heaven.
Posted by gourmand de Essex, England on 05/01/2006
Impossibly delightful. A wonderous little place. Only for the truly deserving.
Posted by PFS on 02/14/2006
Visited on a recent Sunday night fairly early (6:30-7:00), not too busy (scattered empty small tables). The service was first rate: knowledgeable about the menu, attentive but not overbearing, with dishes pretty quick out of the kitchen. All 3 courses were interesting, tasty and at perfect temperature. A smoked pork chop was cooked as near to perfection as I've had as were the accompanying grits, creamy and with excellent textures, items that have given even very high quality kitchens difficulty, in my experience. Prices are reasonable for quality, probably more than reasonable. Ice creams are by Laborotorio Gelato. Yum.
Posted by God on 01/31/2006
First light, then all the creatures of the earth, and then this restaurant. And who says I didn't have a plan? This is one of the best dining experiences I have had in New York. and the price is right. Good service, attractive people, and wonderful hearty flavors. You won't be disappointed. And the wine was delicious.