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Posted by One less customer on 02/28/2014
I have only gone to the Footprints Express location on Flatbush twice, and I will never go again. The first time, it was freezing and there was no heat, so they brought out a small heater, which started releasing smoke, so we just unplugged it and tried to find a corner to stay warm. The atmosphere was quiet, there weren't other customers, and the food, was otherwise really good. This second (and last time), I tried to call in my order for a pick-up. In the process of making my order, the lady just hung up the phone!!! Sure enough, I was already on my way, so I went in and asked with whom had I spoken, but they said they didn't know. Now, if it wasn't so cold outside, I would've gone to another restaurant for my food, but I ordered (acknowledging that this is the last time!). You cannot expect customers to frequent your business if you rude and unapologetic about your terrible service. So this is one less customer for Footprints Cafe Express.
Posted by tiffany s whitehead on 07/06/2013
The food and music is great however poor quality of service. This was my second time at this establishment and service is always a problem. Waited more than 30 mins at my table to place a drink order. Maybe my last time here.
Posted by Jim p on 02/19/2013
The food and drinks are good but the customer service is poor. The waitresses(most of them) have attitudes and even ordering food is difficult. They act like you owe them something.
Posted by Anonymous on 12/18/2012
The food is really good!! I had Okay service every time I went there Iguess bc it's always so pack it takes a lil longer then most restaurants. But other then that it's great like they play nice music that get you in a good mood & the drinks are cool... Anyways if you haven't be there yet your missing outtttt : )
Posted by Anonymous on 07/10/2012
I had went to that restaurant 2 times and every time i went the service was poor. The waiter placed my girlfriend and I at a table of four. I thought it was nothing because we had more space to ourselves and the space inside the restaurant is small. Next thing I knew the waiter tried to place two more people at our table. Wow. Then the food took a very long time to come and when the drinks were served we had to get it ourselves.
Posted by Dawn on 06/15/2012
I had friends in town, so I took them there. The food was great, and the music was excellent. It was a large group of us, and we danced our feet off. I loved the interracial crowd. The service was wonderful. The waiters and waitresses were friendly. I will always go there when we have company. Keep up the great spirit there.
Posted by Jade on 01/24/2012
The atmosphere seemed promising, but thats where the pleasantries ended. We ordered two entrees: curry chicken and oxtails. The curry chicken was whole pieces of chicken (thigh, drumstick) that looked and tasted like they had simply been bolied in flavorless curry water. It was bland and tasted rubbery. The oxtail was also poor tasting to put it simply. Just the most unappetizing oxtails I can remember ever having. In stark contrast to the curry chicken, it was chopped in tiny little pieces, but the effect was the same, it tasted bitter and overcooked. The service was okay...the waitress was friendly enough. However, the atmosphere quickly lost its magic due to the loud, obnoxious dancehall music that was a little much for the relaxing dinner setting the restaurant portrays. Don't even get me started on the 1 bathroom. I didn't go upstairs, which appeared to be reserved for later in the night so I'm not sure if there is one up there. Overall, we drove all the way from Brooklyn for a poor, poor experience. I hear the one in Flatbush is better, but it's not worth it to me to spend any more money with Footprints when there are excellent Jamaican restaurants with better prices and better service.