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Posted by Anonymous on 03/17/2015
My friend and I went on a groupon to the one in Coney Island. First the place looked run down, messed up tables that needed to be replaced. Then the waitress was rude little did we know that they add 17% gratuity to your check for a party of 4 or more. Then when we went to pay with the groupon he wanted to do it from our phones, instead of their system. It was a first and a last experience.
Posted by anonymous on 10/06/2014
I was considerably hungry on saturday nite 10/4 and placed an order for delivery at 8:54 pm. Today it is monday 10/6 at 12:09 pm and i am still waiting for my food, no call no show! this is the second time they have not showed up, no call no show!!
Posted by Janet on 08/17/2014
This was my first experience at the foot prints cafe on surf ave and it will be my last. We had a party of 10 for my friends bday and their poor service and rude staff truly ruined the bday's girls evening. Our reservation was not honored on time. We waited almost an hour and a half for our food. The waitress was rude. They ran out of serving plates for appetizers. God forbid we wanted water it was like asking for gold. Complaining to the manager was a waste of time because he was rude. Poor service and dining experience
Posted by B on 07/05/2014
Very poor service, delivery time two hours
Posted by One less customer on 02/28/2014
I have only gone to the Footprints Express location on Flatbush twice, and I will never go again. The first time, it was freezing and there was no heat, so they brought out a small heater, which started releasing smoke, so we just unplugged it and tried to find a corner to stay warm. The atmosphere was quiet, there weren't other customers, and the food, was otherwise really good. This second (and last time), I tried to call in my order for a pick-up. In the process of making my order, the lady just hung up the phone!!! Sure enough, I was already on my way, so I went in and asked with whom had I spoken, but they said they didn't know. Now, if it wasn't so cold outside, I would've gone to another restaurant for my food, but I ordered (acknowledging that this is the last time!). You cannot expect customers to frequent your business if you rude and unapologetic about your terrible service. So this is one less customer for Footprints Cafe Express.
Posted by tiffany s whitehead on 07/06/2013
The food and music is great however poor quality of service. This was my second time at this establishment and service is always a problem. Waited more than 30 mins at my table to place a drink order. Maybe my last time here.
Posted by Jim p on 02/19/2013
The food and drinks are good but the customer service is poor. The waitresses(most of them) have attitudes and even ordering food is difficult. They act like you owe them something.