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Posted by Dolly D on 03/05/2013
As a West Indian I love the atmosphere of footprints...good food, good music, great drinks whats not to like!? This restaurant could definitely be AMAZING but the staff seem so miserable, I understand serving West Indians on a daily basis can be difficult because we have a tendency not to be patient, but some of us have a tendency not to be organized & thats the case w/ footprints nothing seems organized you almost have to fight your way for service & to be heard. I very rarely sit down there because the space is so small (can you imagine they've expanded the space & it's still small !) But even calling to ahead to pick up food can be a nightmare....even on a Tuesday evening at 5 the phone rings constantly & no one answers until maybe the 15th ring. Good luck calling ahead to pick up food on a Thursday, Friday or Saturday night. So overall the food & drinks are really good....the employees & the general experience of Footprints has a high chance of being a nightmare.
Posted by Diane on 01/14/2013
er in the day. I went recently on a Saturday night had my name on the list for two waited over 30minutes for a table. The attendee was sitting ppl that came in after me for two before my party. Once it was brought to their attention we were told "Oh I guess it was an error". We were sitted shortly afterwards by the kitchen which we were not happy. We were offered to sit at a table that became available in the back, but we were not ushered to the table..just directed. The manager was called upon it and the matter was resolved by giving two glasses of sangria on the house. Footprints cafe is a nice place, but the service is questionable.
Posted by Donna Marie on 12/30/2012
I went with Family on Saturday. Service poor, music too loud, restaurant cold. Ordered Rasta Pasta & jerk chicken. Expected jerk chicken to be more than jerk sauce thrown on chicken! Disappointing, do not recommend.
Posted by Cakez on 12/13/2012
I often skip getting food from here because their costumer service is TERRIBLE. However, their Rasta Pasta is Fab. Not worth the trouble.
Posted by Anonymous on 04/17/2012
I love the rasta pasta (with the jerk chicken) and the jerk wings! The drinks are good as well. However, the service is not the greatest :( Also, this place tends to be crowded especially on the weekends.
Posted by Food Critic on 02/17/2012
While the food is definitely amazing and delicious and the portions are large, you're definitely paying more for what you get and getting less what you paid as far as the atmosphere and crowd. While eating at my table, my elbow was accidently bumped by the waitress twice! And I wasn't the only patron with this issue. smh. Besides the poor spacing, their comedy night is fun! And host, Stanley Dubois is hilarious!
Posted by Out of towner on 08/24/2011
the atmosphere seemed kind of nice but the service is terrible. maybe they were short staffed the night i went but the waitresses act like they don't need a tip. when we finally got our food, (which she wrote it down on a napkin) we had to wait 10 minutes to get utensils to eat with. after we received our entrees, then we received our appetizer, who does that? my food came out cold but I was afraid to ask for a new plate because i knew that i would go hungry waiting. we asked for water and waited 15 minutes for that. In my opinion, Golden Crust tastes a lot better. I went to the Clarendon Location, and never going there again.