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Posted by Jay on 06/26/2013
Completely understaffed. Impossible to get timely service at any point and especially after the main course. Made a casual two hour dinner into three for no reason.
Posted by lauren on 05/04/2013
to this place's credit, it was easy to get a last minute reservation. we were seated immediately despite the fact the place seemed very busy. our waiter was very nice and service was good. some of the food was good (lamb chops and artichoke appetizer though it was served too cold in my opinion), but overall i'd say the food here is too salty, especially the chicken tagine. beer should have been colder. i ordered haricot vert and got wax beans with no explanation but they were tasty so I didn't say anything, just made a mental note. my real issue with this restaurant is that it's too loud. it was noisy when we got there but at 8:25 they cranked up the music so we felt we were in a night club. we couldn't leave fast enough.
Posted by Handhnj on 05/14/2011
The ambience is great and the food is good. But the menu is limited and the service was unacceptable. First, the waitress kept coming over and would not leave us alone until we oredered. Then I had to ask twice to get pepper and fresh lemons. And the food came out in MINUTES! We felt totally rushed although there were plenty of available tables. When we spend such a significant amount of money to dine, we do not expect to have to gulp down our food to keep up with the speed it is being brought out - we like to have a leisurely dining experience. NOT HERE!!!
Posted by Anonymous on 03/22/2011
We went to Fig and Olive this weekend and it was so uneven. The food was actually very good and, in the end, made up for the service, but why is it so hard to get this all right. It started with the woman who greeted us when we go there. Well, greeted is the wrong word. She ignored us until she finally said we could go to the bar and wait until our other friends arrived. When we asked if we had to do that or could we be seated it just seemed like we had just really messed up her day. What ever happened to friendly? We sat at a table when our friends arrived and did not see our waiter for quite a while. By that point people all around us were getting bread and being asked about drinks. We finally pointed this out and our waiter got things moving. He was friendly if a little intrusive. But he did a fine job and was sorry for our initial encounter in the beginning. But the bus boys were intrusive all night and never said a word as if they had been told not to speak or even ask of you were done. All of this takes away from what was actually really good food. The Branzino was well cooked and flavorful and the lamb was very tasty. Dessert was just fine with lovely little cookies being a nice end of meal treat. But what should have really been a fine night out was just not what it should be because of the service. Too bad.
Posted by Gina on 01/21/2011
I read reviews and decided to go anyway. Really grad I did! What are people complaining about! The place is beautiful, the service is great and the food is unbelievable! First off, if you want undivided attention and lots of elbow room don't go on a Saturday night. My husband and I went on Thursday at 5:30pm. Walked in and were offered coat check and seated immediately. A courteous and knowledgeable waiter took order for drinks right away. My drink was too strong for my taste and he exchanged it, no questions asked. The food was increadible! Had to close my eyes to chew, sooooo good! We got the pre-fixe for $36/each, which included an appetizer, main course and dessert and we ordered two extra appetizers. The $36 is an awesome deal in my opinion. The portions were perfect and frankly by main course it was kinda hard to breathe, I was so stuffed. I absolutely loved everything I tried. The lamb is so tender it melts in your mouth. The crostinis are yummy. Everything was delicious!! The service was unintrusive but attentive. We were never rushed or neglected. And we were seated in the coziest little romantic corner. How thoughtful! The moral of the story is if you want to eat at the nicest restaurants and walk away with a great experience don't go when everyone else is going.
Posted by Verwest on 08/19/2010
Went to the restaurant on a thursday night with 4 friends. Overall had a good dinner experience, but i still have some complaints. In terms of food, most things that i tasted were rather good tasting, but in many dishes i found that the consistency and texture of many dishes was very off. As an example, i order seafood paella with shrimp and scallops cooked very well, but the rice was soupy and bland. Not what i was expecting. One of my friends had mashed potatoes with their dish that tasted like it was made yesterday. In terms of service, out waitress was very nice and our glasses were always full, yet i felt like the bus boys were overly eager to take our plates from us. It was also kind of loud in the place and i would not want to go back on the weekend considering the noise.
Posted by anonymous on 05/11/2010
We were able make a reservation for a Saturday night for 10 !!!! people in meatpacking district a day before and were accomodated by very friendly hostess and a great waiter. The food is great, drink were perfect and not watered down, although the music was playing a little too loud. We asked the waited to lower it down and they did !!!! Highly recomended !