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Made a 12:15 lunch reservation and arrived at the restaurant at 12:05. The doors weren't even open yet! There was a huge crowd waiting outside to get in - so when the doors finally were opened it was a mad dash to get in. Checked in with the host at the front door and was told to walk upstairs to the second hostess for seating. Due to the original bottleneck at the front door, there was a very long line of people waiting to check in with the second hostess. It was so awkward. Second hostess greets us and proceeds to sit us next to the very over-crowded host station despite the fact that 90% of the tables were still open. I asked to be moved to a quieter table - which she did - though the acoustics in the place are terrible and my friend and I had to shout at each other to be heard anyway. Ordered a glass of rose and it took about 20 minutes to get it - I watched is sitting at the waiter station for 10 minutes before it was finally brought over. Aside from the atrocious and disorganized service the food is terrible. There is rosemary in EVERYTHING! In the bread, almost all the spreads, salads, etc. and we're talking full on 1" needles of the stuff. Rosemary is the worst palette killer in existence! There was so much of it in the food I couldn't even pick it out. Horrible experience - I do not recommend, nor will I return.

No doubt, about never going back here or recommending it to anyone, My wife planned to meet friends for dinner, I called and spoke w/mngmnt explng due to medical needs she needs all her food prepared "plain, high and dry". Not unusal or hard to do. Mngmnt noted in their system, told me the host, server and kitchen will be made well aware. My wife later told me, the server was rude, unaccomadating and embarrassed her and her friends, telling them the kitchen is too busy and cannot prepare food like that. the host did nothing to help. When i called later that night to complain and wonder why nobody was able to meet her simple needs, the manager said he would look into it and call me back within a day. well after 26 hours, i have heard nothing.

The atmosphere is fun and the service was ok but the food portions are absurd. I ordered a lamb pannini with french fries. I received three tiny pieces of roasted potato. I thought they were kidding. The pannini was small but acceptable but I was insulted by the potato issue. This place is a ripoff you should avoid.

We tried this place for the first time for Restaurant Week lunch. The avocado & lime cold soup was a delicious starter. The shrimp & scallop paella was very tasty but too salty. And then the chocolate pot de creme was amazing! For a busy Sunday afternoon, the service was polite, professional and very responsive. Nice decor, too. The restaurant was a bit loud, but most New Yorkers know to expect that. Overall, I would definitely go back and try the regular menu sometime.

I ordered the steak panini and thought it wasn't bad - the rosemary gave it a nice flavor. The Francine's Rotisserie Chicken Salad is amazing and the shrimp and salmon salad is delicious! The last time I ordered, the delivery service was really backed up and took about two hours. I called to find out what was going on and the manager profusely apologized. When I placed another order the following week, he called to apologize for the previous hiccup and I was very surprised that he remembered, but definitely appreciated the customer service. Will continue to order again to try out more menu items.

I ordered the steak panini for lunch (via delivery). It was awful... The "steak" was gray and too fatty to chew, and the rosemary was so overwhelming it was completely inedible. Why so much rosemary? Possibly to cover the taste of the meat?

I had lunch again at this place but this time i was surprised about the service.I had a server called Ciprian which service exceed my expectation , very good job.The food was great as always and i will deftly be back... Congratulations to the management for the service improvement .