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When you order dim sum, the service is great! I don't know about the rest of the food, but my family and friends go there all the time. We're a big group of about 11 kids and and 10 adults, and they always have room for us. Kind waiters too.

I have come to love this place. We've ordered maybe 6 times so far. Reasons: the lunch specials are OUTSTANDING. Dishes like squid w chinese vegetables and shrimp w chinese vegetables led us to try the same kind of things in the evening. The key: this place knows how to lightly saute dishes--in garlic or ginger or whatever you ask for--while every other Chinese resto in NY makes the sauce overpowering or sweet or gloppy or whatever. Here things taste fresh and lightly sauteed, so the flavor comes out and you don't kill your diet.. As you might expect, the best appetizers here are all the steamed dim sum (not the fried ones; fried dumplings were only weak link here). But that gives you a lot of choice. I also recommend just calling and asking for what you want. Finally, I love that they always have fresh choy sum on hand and will make any dish with it. Oh, yeah, the low-mein is also great.

I had forgotten about this place (service was slow which is really bad when you;re on alunch break)and finally went back there today... and I would totally go there again!! Their lunch specials are well priced for Manhattan. I got the hot and sour soup (yum!), kung pow chicken (also yum!) and the scallion pancakes (really really yum - crispy and so good!!!). The waiters were very attentive, taking away empty plates and filling our water. I feel like the quality has improved!

The waiters are pretty rude something like "We are very busy today and can offer only 1 menu book for a group of 5, order from that", "We are busy today and you will have to try to accomodate". I hated the food too. No good choices for vegetarians at all.

The food here is decent Shanghainese fare, if a bit too heavy on oils. It's hardly worthy of the exorbitant prices they charge, however, including the underhanded means they use of upping the bill, like charging for tea by the pot. Value of the food aside, the service is atrociously rude. The waiters couldn't wait to shoo out our large group--despite the fact that the restaurant was almost empty and that we had ordered pretty generously. Worse, the egos of the staff are overinflated. They're dismissive of questions about the food itself, and try to intimidate by talking about all the great Chinese officials that have eaten there ("Hu Jintao"--oh wow!). When a friend asked if they have chou doufu, a common dish in Shanghai, the waiter told him to get on a plane and fly to China (not the slightest bit of humor in his face). They also seem to fawn over white people or older Chinese people dressed in suits while treating everyone else with something approaching open disdain. So, while it may be worth going here if you're willing to pay a lot extra for a Chinese restaurant with a nice atmosphere, eating here comes with the knowledge that you're doing something morally repugnant: financing, with your mandatory tips (15% added directly to the bill), the sort of atrocious service that New Yorkers shouldn't have to put up with anymore.

menu seems to be divided between shanghai cuisine, cantonese and american stuff. shanghai stuff is pretty good. soup dumplings have great texture, size and juice. the shengjian is also good. cannot comment on the cantonese stuff, and waiter stopped my friend ordering the american stuff. so you can call that good service.

i work a block away from this restaurant so i order from them often and go and eat there occassionally. the food is always good and their portions are pretty good.. well, until i ordered from them today. i ordered the general tso's lunch special and egg drop soup. the soup was ok but lacked the amount of egg that is normally in there. also, the bottom of the container of general tso's was layered with broccoli. i counted 7 large pieces of broccoli and 10 pieces of chicken varying in size. usually when i order, there are only 2 small pieces of broccoli but i guess with the recession going on, they decided to skimp on the chicken and load up with broccoli. i was so disappointed that i had to stop eating and write this review first. doubt i'll eat here for awhile or recommend it.