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Posted by Regular Customer on 02/29/2012
We order or pick-up food from Eva's almost every day. Unfortunately, their customer service has become so bad I try to avoid going there too often. Can't tell you how frustrating and rude it is when you try to place an order over the phone and the guy, does not let you finish what you are saying and just keeps saying, "Anything else, anything else, anything else!" Then your order arrives and it's wrong or something is missing. If you call back they are very good at honoring it on your next order, but sometimes that is inconvenient....like when you are missing a meal. It is also very annoying when you ask to use the coupon and they give you an attitude, if you don't want people to use the coupons then don't give them out! Then God forbid if you want to pay with a credit card, if you can actually get the words out of your mouth before they hang up on you....more attitude. Lately, when I call they ask you to hold and I'm on hold for over 5 minutes, regardless of what time I call, then they pick-up the phone like you just called. It's very disappointing. maybe there should be an extra person during peak hours to help the staff, because it really shows in their tone of voice and attitude that they are not interested in serving customers.
Posted by anonymous on 12/08/2011
let me start by saying there's is no place with food like eva's in nyc. simply amazing. I had the tony's plate and the taste of it was amazing. Is made of pasta,chicken,low fat cheese and low sodium tomatoe sauce(just like a chicken parm but healthy) and i cant wait to go there again!
Posted by Anoymous on 06/30/2011
I go to Eva's frequently after the gym and I am finding the counter help continues a downhill spiral of poor customer service and LOT osf attitude. I got to the Pump, Calista and Energy Kitchen and found they all have far superior customer service. It's a simple fix to provide friendly, courteous and quick food service wit a smile. I won't be going back for a long time.
Posted by MarisGreenwichV on 06/05/2011
Love the food here- always delicious. But every time I order over the phone, I get the rudest man on the line. Always cutting me off and getting my order wrong. If you're going to order out, use seamless web.
Posted by BT on 03/31/2011
I go to Eva's after I finish my workout 3-4 times a week. Love the food, especially the knockout sandwich and burger special. My only recommendation is their customer service is POOR. The guys who work the register could be friendlier and more courteous. There are times they sling your food at you and keep customers waiting to order for a while.
Posted by J on 02/08/2011
Love this place! I order delivery from here all the time. The food is so fresh and plenty of it too.
Posted by #1 fan on 11/23/2010
Best health food restaurant!! The chicken pizza is sooo tasty! It's really clean and service is great! tasty & healthy