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Posted by Anonymous on 11/30/2008
Food and atmosphere are OK but incredibly horrible service. We had to ask for chips and salsa multiple times and then waited for over 30 minutes for our food while people who sat down 15 min after us got their entrees. We ended up leaving before we were even served because we were so frustrated.
Posted by anon on 11/13/2008
this place is great, the food is excellent, the atmosphere is relaxed and the prices are reasonable: everything you want in a neighborhood place. in the culinary wasteland that is the mount sinai area, el paso is a rare find and definitely worth trying.
Posted by Anonymous on 10/18/2008
My husband and I had been loyal customers of El Paso for the past four years, until recently. We were very disappointed to learn that this location was shut down due to health code violations and tried to make it look like they were just closed for renovations. They cleverly hid the health code violation sign in the window with a bunch of potted trees out front, and left the "work permit" signs visible. The fact that they messed up our last delivery order and refused to send a replacement is beside the point. While the food was excellent, we will look for another Mexican restaurant.
Posted by Anonymous on 09/21/2008
Here's the deal: The food is good. However, it's not good enough to put up with the kind of disrespectful, disappointing service at this local restaurant. The waiters never bring you water, seem to get insulted if you don't order alcohol, and are just rude far too often. It's really too bad because my wife and I have been coming here for a long time, but no more. It's just not worth it. I'll go somewhere else, thanks.
Posted by Anonymous on 06/19/2008
I have to leave a review after seeing some of the other comments. I live around the block and eat here all the time - with very few exceptions the food here is fantastic. I love the shrimp burrito, fajitas, grilled pork, and spicy shrimp (camarones diablo??). Oh and the chicken tinga tacos (hard shell) are a new favorite. I often will order the seafood special - which can be hit or miss, but when it's good it's very good. For lunches I'll usually do a burrito, a carne enchilada torta or beef nachos. As for the downsides, I'm not wild about the chips but their guac is the best I've had in the city. The service is charmingly awful. Here's a little tip - order water first and never order anything else until they bring the water. If you want water here you're just going to have to be persistent. Overall it's a great place... I've just started getting turned on to the brunch, too... They have some poached egg with chorizo and cornbread that I love.
Posted by MSinaiStudent on 06/06/2008
Although the staff neither take your orderly in a timely fashion nor give it to you either as you asked for it or in a timely fashion, you could still do far worse on a weeknight after nine. Be careful and check your bill when ordering takeout as I'm not the first to have been 'accidentally' charged twice for something. It's not authentic Mexican food, but it tastes good enough if you don't want to hunting.
Posted by CPMartin on 06/03/2008
I am reviewing the location on 97th st. This was by far the worst "authentic" Mexican restaurant I have ever been to. I really have not one good thing to say about it. I love Mexican food and know real Mexican food and this ain't it. We were promptly seated in the center of the restaurant and handed the menus quickly. After seeing the reviews that were on the back of the menu we thought we were in for a treat....ten minutes later we finally get the one waiter in the restaurant. We ordered ONE carne enchilada taco and ONE bistec(steak) torta,, chips and salsa, a beer, a sangria, and water.....that's it. The beer, sangria and chips and salsa came about ten minutes after the order(we never received our water the whole night). The very tiny portion cup of salsa was full of heat but had no flavor. We quickly ate up the salsa and were left with a basket full of salt-less chips. 30 minutes later we finally got our food. How is it possible to make a sandwich with steak, avocado, lettuce, tomato, onion and beans void of flavor.? ...well they did it. The steak was undercooked, pink actually and flavorless, and chewy. We finish our meal and ask for the check...Ten minutes later the waiter comes by and asks if we are done and if we want anything else. (guess he didn't hear us ask for the check even though he nodded.) Seriously EVERY person in that restaurant was livid by the service. Two different couples next to us had to leave before the food even came(one left before the menus came). I would not recommend this place to anyone.