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American (New) >
David Burke Kitchen
Posted by Anonymous on 08/07/2011
While the food is decent, the service is completely lacking. It's the second time I've been for brunch and both times our servers were missing throughout the meal. It's a shame because the space is great and the food is good (when it's not cold from sitting in the kitchen waiting to be picked up). Don't think I'll be back.
Posted by NYCV on 07/25/2011
Just went there on Saturday, one of the hotter days, July 23, 2011. Had reservations for a group prior to. The restaurant had no AC working! They failed to notify the people who made reservations ahead of time about this "inconvenience" even though had trouble with it for days. What is even worse is that not once did they apologize for the fact that AC was not working. Not even a complimentary cold soda was offered, forget appetizer or coffee. None of the servers knew the menu well enough to explain it before the orders were made. They failed to inform us that the porterhouse steak special on the menu has.... finished. The waiters were very unprofessional taking the food away before everyone on the table had a chance to taste it. Oh yes, and they also ran out of skim milk...and forgot to notify the guest who ordered it. Very Very disappointing experience!! Will never come back and will not recommend to anyone! There are tons of high end restaurants in the city that would have handled this situation in a gratifying professional manner. And oh yes, the manager himself, never came out... even though we asked for him.
Posted by Wendy on 07/11/2011
Mediocre food in a noisy, uninteresting environment. Started with the lobster soup, which was more like beef broth ... I assume they made it by boiling lobster shells in some sort of stock. Then on to barbeque chicken on herb mac and cheese. Sounds good, right? While the portion was huge, I had no interest in either finishing it or taking it home. The chicken was overcooked, the mac was absolutely tasteless and loaded with undercooked, starchy peas. There was also a hard-boiled egg on the plate that was so dry, it was virtually inedible. The only seasoning that jumped out at me was salt, salt, and more salt. The desserts were equally unimpressive ... an apple tarte so tough it needed a knife to eat it, panne cotta drowning in pureed fruit that resembled a smoothie ... and when we got the bill, they had charged us for an extra meal. Fortunately, we double-checked the numbers. When this was pointed out to the waiter, he didn't even apologize. We could have overpaid by $40! I've had better meals for half the price, and much better meals for this price.
Posted by Nyceater on 06/03/2011
Amazing food. Horrendous service. What a shame.
Posted by Shira Klein on 05/31/2011
My fiance' and I went to have drinks and a meal during late afternoon. We ordered a glass of wine and a cocktail. They took a little long to arrive. We thought no problem because we had water and the outdoor space was nice although it was a hot sunny day. Then we ordered four jars (like appetizers but served in a jar) from the same male waiter. We waited and waited and our waiter never delivered them. So 45 minutes later we finally complained to a female waitress and she tried her best to serve us expeditiously. Ofcourse we still had to wait because the order had never been placed initially. Our waiter (the male) continued to ignore us with no apology. You don't expect those service issues at a David Burke restaurant. Isn't that part of the reason why he can charge premium price for food served? We don't mind paying but we want great service too!
Posted by Tom M. on 05/13/2011
We enjoyed the excellent food and great service. The steak we ordered was cooked exactly as we requested and was delicious. All of the food was great. The wait staff was very attentive yet not intrusive. We highly recommend this restaurant.
Posted by RES on 04/16/2011
My husband and I with another couple of foodies at here last night, and we all felt that the food was spectacular. The portions were a perfect size (not too big) and food was creative and delicious. The pretzel crab cake was amazing as was their specials of soft shell crab over grits and the t-bone of halibut over black olive gnocci. The vibe was great; the staff was welcoming and friendly. I highly recommend it!